Finnair has updated its traffic plan for the summer season on 31 March – 29 October 2024. The changes include also flight cancellations and schedule changes. Flights to Tel Aviv have been cancelled for the time being. We are sorry about the harm and inconvenience these changes may cause to your travel plans.

If there would be any further changes to the traffic plan, we will communicate about them directly to the affected customers. You can check available destinations and flights on our booking engine.

How do I know if my flight is cancelled or the schedule is changed?

If there are changes to your flight, we’ll contact you personally via SMS and/or email. We are making changes gradually and will inform the affected customers within a couple of days. Please go to Manage booking and check that we have your current contact information.

Your options if your flight is cancelled

 If you have received a message of a flight cancellation, these are your options:

• We do our best to re-route you to your destination with other Finnair flights. Please note that the availability of alternative flights is currently limited. We’ll send you your new flight information via SMS and/or email. Please accept the change or check other possible flight options in Manage booking.
• If we were are unable to offer you an alternative flight but you wish to travel, you can contact our customer service for rearrangements.
• In case you don’t want to use any of the flights in your booking and want to cancel your whole booking and apply for a refund, you can do it online in Manage booking.
• If you want to use some of the flights in your booking and apply for a refund of a cancelled flight, please contact our customer service.
• For flight tickets purchased through other service providers, such as a travel agent, please contact them directly to make changes to your booking or apply for a refund.

Please note that due to the schedule or/and flight change, unfortunately we might not be able to confirm some of the pre-purchased or pre-booked travel extras such as meals or pet transportation to your new flights. You can check your confirmed services in Manage booking. If you do not receive travel extras purchased from Finnair, you can apply for a refund online. For travel extras purchased through other service providers, such as a travel agent, please contact them directly.

Contacting our customer service

If you booked your ticket through a travel agency or a tour operator, please contact them to make changes to your reservation or to apply for a refund. If you booked your ticket through Finnair, our customer service is working hard to help you. We are at your service also via chat on our website or Finnair app. We are sorry that our customer service may be congested. If you are not travelling within the next 60 days, we kindly ask you to contact us at a later date via chat or phone.

Didn’t find an answer to your question? Check also our Q & A here.

You can see your passenger rights here.