說明及聯絡資料

Our feedback handling is currently congested and the average handling time is 2–6 weeks. We are sorry to keep you waiting.

意見及賠償

我們感謝您的意見，並樂意協助您處理索賠和解決其他疑慮。您的意見非常寶貴，有助我們進一步發展服務。

請注意，客戶服務部無法協助處理意見個案。這類個案僅透過此網上表格處理。

有關其他一般主題，請查看常見問題。

Retrieve previous feedback

Retrieve your previous feedback with your family name and case reference number, check the progress of your case or add additional documents.

Let us know about booking and travel experience

Share your experience, positive or negative feedback or concerns regarding our services.

Apply for a compensation for flight disruptions or baggage issues

Claim compensation for flight disruptions or baggage issues that occurred on past travels.

Apply for a refund of an unused ticket or service

Apply for a refund of an unused flight ticket or service purchased directly from our channels (Finnair.com, Finnair app or Finnair customer service).

Check our frequently asked questions or contact our customer care

Select this option to find the best way to contact us. Check our Frequently Asked Questions for more general queries or concerns or get help from our customer care via our chat service, over the phone or on social media.

Important notes

Flight disruptions:

Select "Submit a claim request for the flight disruptions or baggage issues".
If you'd like to claim compensation for flight disruptions under the EU 261/2004 regulation, kindly submit the claim request within two months after the disrupted flight date. Note that the standard compensation might not be paid if the flight disruption was caused by extraordinary circumstances, such as strikes, meteorological conditions, unexpected flight safety shortcomings and air traffic management decisions. Read more about Finnair Passenger Rights to get detailed information about EU 261/2004.

Baggage issues:

Select "Submit a claim request for the flight disruptions or baggage issues".
If you'd like to claim compensation for delayed or damaged baggage, please note that you need to have a WorldTracer number (the number marked on the delayed or damaged baggage report). Kindly check the Lost, delayed or damaged baggage page for more details.
Please make sure that you submit the compensation claim for the delayed baggage within 21 days after receiving the delayed baggage or contact your insurance company.
If your baggage is delayed on your return flight, we expect you to have your necessary items at home. This means that Finnair does not compensate for the cost of such items.

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