First published on 16 March 2020

If you’ve booked a flight for 16 March–30 June 2020, please read below instructions for what you can do now. Our customer service is currently heavily congested – if your flight departure is over three days from now, please contact us closer to your flight. 

The coronavirus epidemic has had a severe impact on the demand for air travel, and several countries have set restrictions on air travel. We are now making substantial adjustments to our traffic and will cancel the majority of our flights temporarily as of 1 April until the situation improves. We start transitioning to the limited network immediately and will cancel several flights already from 16–31 March. You’ll see the list of flights to be operated in April-June here. Please note that we will operate this traffic plan provided that there are no travel restrictions set by the authorities.

We will cancel flights from our systems gradually, and at this stage, we are cancelling flights until the end of June. If the situation improves, we will do our best to add flights and routes to our traffic plan. 

Check the list of so far cancelled flights here. The list was last updated on 24 March at 2 p.m. and includes also already earlier, before 16 March cancelled routes.

You can check the up-to-date flight information for the upcoming few days here.

We are extremely sorry about the disruption and uncertainty this situation causes you. We follow the situation closely and will update any new information on this page. 

DO THIS IF YOU HAVE A BOOKING FOR 16 MARCH–30 JUNE 

When your flight is cancelled, we’ll contact you personally via SMS and/or e-mail. As the number of cancelled flights is high, we cancel the flights gradually. We are now cancelling flights from 16 March–30 June from our systems, and we can’t cancel all flights at once. This means it will take some time, even several weeks before you receive the message about your cancelled flight. Please see below what you can do, if you have a booking for 16 March–30 June 2020. 

When you haven’t received a message on a flight cancellation 

• Please go to Manage booking and check that we have your current contact information so that we can reach you if your flight is cancelled. 
• You can now postpone your travel until 30 November 2020 with no extra cost. If you haven’t received a message about a flight cancellation, you can go to Manage booking to change your travel date yourself. You can change your travel dates if
  • You made your booking latest on 30 April 2020.
  • Your original travel date is latest on 30 November 2020. 
  • You made your booking via Finnair channels. 
  • You have a Finnair operated and marketed flight. 
  • There are available seats on your chosen new flight. 
  • You make the change before the departure of your original flight. Please note that you need to select new dates for your travel when making the change. 
  • Please note that the change in the ticket rules doesn’t apply to Finnair Holidays, Aurinkomatkat (Suntours) and other tour operators’ customers. 
  • If you have a group reservation, please contact your travel agency.
  • If you have purchased your ticket partly with Finnair Plus points or you have upgraded your flight with money or a tier benefit, please contact our customer service to change your travel dates.
• If we haven’t cancelled your flight but you wish to cancel your reservation, refund will be according to the ticket rule. 

When you have received a message that your flight is cancelled 

• If any of the flights in your booking has been cancelled, you can apply for a refund for the unused part of your flight ticket and the purchased travel extras by filling in this online form. We will fully refund the unused part of your flight ticket. We, unfortunately, have delays in the refund processing because of high refund application volumes. Our average handling time is approximately one month. 
• You can postpone your travel until 30 November 2020 with no extra cost by contacting our customer service, please see below for further instructions. You can change your travel dates if 
  • You made your booking via Finnair channels. 
  • You have a Finnair operated and marketed flight. 
  • There are available seats on your chosen new flight. 
  • You make the change before the departure of your original flight. Please note that you need to select new dates for your travel when making the change. 
  • Please note that the change in the ticket rules doesn’t apply to Finnair Holidays, Aurinkomatkat (Suntours) and other tour operators’ customers. 
  • If you have a group reservation, please contact your travel agency. 
• If you still want to travel, we do our best to re-route to your destination with other Finnair flights. Please note that the availability of alternative flights is very limited at the moment.

CONTACTING OUR CUSTOMER SERVICE 

Our customer service is working hard to help you in this extremely exceptional situation. We have added agents to assist you, but unfortunately, the queuing times are long at the moment. We are very sorry about this. To ensure as smooth service as possible, please do the following. 

• If you have a flight within three days, please contact us as soon as possible. 
• If your flight departs in over three days, please contact us closer to the departure.  

You can check our contact information here. We are at your service also on Twitter @FinnairHelps, on our Facebook pages and via chat on finnair.com. Please avoid contacting us through several channels, as it congests the customer service further. If you booked your ticket through a travel agency, please contact them to make changes to your reservation or to apply for a refund. 

FLIGHTS TO BE OPERATED IN APRIL 

Between 1 April and 30 June, 2020, we operate only the routes listed below, with a limited number of weekly frequencies and possibly changed schedules, provided that there are no travel restrictions set by the authorities. If your destination is missing from the list, your flight will be cancelled. We aim to return to a normal traffic plan as soon as possible and will tell about it, when we know more. You can check our traffic plan and schedules for 1 April–30 June, 2020 here.

Domestic Finland: Kuopio, Mariehamn , Oulu, Rovaniemi 

Europe: Amsterdam, Berlin, Brussels, Frankfurt, London, Munich, Paris, Stockholm, Zürich

We will also fly to Copenhagen, Moscow, Oslo, St Petersburg and Tallinn once the travel restrictions to these destinations are lifted.  

Intercontinental flights: Tokyo from 3 May 2020 onwards

TRAVEL EXTRAS 

If you purchased a travel extra and change your travel date, we will move the travel extra to your new flight if possible, otherwise, you can apply for a refund online for an undelivered service. Also, if your flight is cancelled, you can apply for a refund for any travel extras you had purchased and didn’t receive. 

You can see your passenger rights here.