First published on 6 March 2020

We changed our ticket change rules for flights in March earlier this week and allowed customers to postpone their travel until 30 June, 2020. We are following the situation closely and will update any new information on this page. We are sorry for the inconvenience this situation causes you and do our best to minimize the effects to you.

You can check the list of cancelled flights here.

If you have a booking on any of the disrupted flights, we’ll contact you personally via SMS and/or e-mail. Please go to Manage booking and check that we have your current contact information, so that we can reach you in a case of disruption.

You can choose from the following options, if your flight is cancelled

1. We do our best to re-route you to your destination as soon as possible. As availability of alternative flights is limited, re-routing may take time. Thank you for your patience. After we’ve re-routed your journey, you can find your updated travel plan and other possible flight options via Manage booking. If you wish to make changes to your re-routing and choose a later date for your travel, if there is availability, please contact Finnair Customer Service or your travel agency.
2. You can postpone your travel until 30 November, 2020 with no extra cost by contacting our customer service.
3. You can apply for full refund for your unused flight ticket.

For further information, please contact our customer service. We are at your service also on Twitter @FinnairHelps, in our Facebook pages and via chat on finnair.com. We are sorry that our customer service is currently congested.

You can check your passenger rights here.