First published on 28 January 2019

We do our best to minimize the effects on our customers.

You can check up to date flight information here.

If you have a booking on any of the disrupted flights, we’ll contact you personally via SMS and/or e-mail. Please go to Manage booking on our website or Finnair App and check that we have your current contact information, so that we can reach you in a case of disruption.

Your options, if your flight is cancelled

• You can change your travel date +/- 7 days from the original date by contacting Finnair Customer Service.
• We re-route you to your destination as soon as possible. This may take some time. Thank you for your patience! After we’ve re-routed your journey, we’ll contact you personally via SMS and/or e-mail. You can also find your updated travel plan via Manage booking. If you wish to make changes to your re-routing, we kindly ask you to contact Finnair Customer Service.
• If changing flight date or re-routing is not suitable for your travel plan, you can also apply for full refund for your unused flight ticket.

For further information, you can chat with us or call our customer service. We are at your service also on Twitter @FinnairHelps and in our Facebook pages. We are sorry that our customer service is congested.

You can check your passenger rights on our website.

We apologize for the inconvenience!