Frequently asked questions

What happens if my flight is cancelled or delayed?

In case of disruption, we always aim to contact you directly and share information to you in different channels.

As an airline based in an EU country, we comply with the regulation EC261/2004 rules regarding the assistance and compensation to passengers in the event of disruptions.

Read more about the delayed and cancelled flights policy and see the real-time schedule of departures and arrivals at Helsinki airport.

Back

Related questions

My flight was disrupted, and I received a meal voucher as part of my hotel booking. How do I use the voucher?

How do I book a hotel if my flight has been disrupted?

I’m booking a hotel due to a flight disruption. Can I book a hotel together with another passenger who is not on the same flight booking?

I received a taxi voucher because my flight was disrupted. How do I use the voucher?

I received an SMS from FINNAIRCARE. Is the message from Finnair?

Navigated to page: What happens if my flight is cancelled or delayed?