How to change your Finnair flight | Finnair Australia
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The challenging weather conditions cause disruptions on our flights on 21 November 2024.
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Change your flights

Sometimes travel plans change. Should that happen, worry not, because changing or cancelling your flights on our site is easy and fast.

Changing flights

Can I change my booking?

You can change your flight's date and time in the Manage booking self-service if the following applies to you*.

  • You have a Classic or Flex ticket.
  • You booked through Finnair.com or our app.
  • You have not booked an award flight or upgraded your flight using Avios or tier benefits.

Please contact our customer care to change award flights and flights you have upgraded. Get in touch with your travel agency to change group bookings or bookings made through them.

*Exceptionally, it is not possible to make changes in self-service if: you are travelling with your pet in cabin on a flight to/from Málaga; bookings with unaccompanied minor service; your booking includes a waitlisted flight, for example, because of an upgrade request.

How much does the change cost?

It depends on where you make the change, the rules of your ticket type, availability and possible fees. For example, the change is free if you make it online, there is no difference in price, and no fees apply. If no seats were available in the original booking class, you would have to pay the price difference.

Because of the different variables, the best place to check the actual cost (if any) is in Manage booking. Always review the change and its price carefully before confirming.

Service fee

There is no service fee if you change your flights online in Manage booking. If you contact our customer service to make changes, you must pay a service fee.

Price difference

If the new flight is priced higher than the original, you must cover the difference. In the opposite case, we will refund the difference to you if you have a Flex ticket.

Change fee

An additional change fee might apply for award flights and flights operated by or with our partners.

Step-by-step guide for online changes

If you have already checked in, re-enter the online check-in and cancel it. After that, you can change the flight until the check-in for your first flight closes. View check-in times

  1. Go to Manage booking. Look up your booking by inserting your booking reference or e-ticket number and family name.
  2. Find the Modify your trip section and select changing flights.
  3. Select the flights to change. You are changing the flights for all passengers in your booking.
  4. Choose the new available dates and flights. You are guided through the selection.
  5. Review your flight changes.
  6. If there is no price difference, all you have left to do is confirm the change.
    • If the new ticket costs more than the original, the final step is to pay the price difference. The payment confirms the change.
    • If the new ticket costs less than the original and you had booked a Flex ticket, we will automatically refund the difference to your original payment method. We are unable to refund differences of less than €5. Our average refund handling time is seven business days.

Did you buy a travel extra for your original flight? We will transfer it to your new flight if possible. If it is of critical importance for your trip, please contact customer care via chat for further assistance. Otherwise, you can request a refund.

Manage booking

Cancelling flights

Can I cancel my booking?

You can cancel your flight on Finnair.com and get a refund in the following cases.

Your ticket/travel extraTime limit for cancellationOther general rules
Superlight, Light, Classic* or Flex ticketYou can cancel within 24 hours of bookingYour flight must be at least seven days away
Flex ticketYou can cancel any time up until the scheduled departure timeAdditional conditions may apply if you fly to the USA**
Finnair Cancellation CoverYou can cancel any time up until the scheduled departure timeThe reason for cancellation is sudden sickness or accident

*If you have a Classic ticket for a flight from Japan, you can cancel it for a fee anytime before the scheduled departure time. Only flights are refunded.

**The conditions concern the exact time of cancellation required for a refund. Please find the terms relevant to you in your booking confirmation.

 

If you bought your ticket from a travel agency, travel website or another airline, please contact them directly for cancellation.

Important to know before cancelling

  • In Manage booking, you can only cancel the whole reservation. If you and your travel companion have the same booking and need to cancel the flights for one of you, our chatbot will gladly help. You will find the chat in the bottom right corner.
  • Flights on the same ticket can't be used out of sequence and, therefore, can't be separately cancelled. For example, if you booked Rovaniemi–Berlin flights via Helsinki, then you cannot cancel only the Rovaniemi–Helsinki flight.
  • Once you have cancelled your booking, it cannot be undone.

Step-by-step guide for online cancellation

You can cancel the flight until the check-in for your first flight closes. View check-in times

  1. Go to Manage booking. Look up your booking by inserting your booking reference or e-ticket number and family name.
  2. Find the Modify your trip section and select cancelling flights.
  3. Review the information on the window that pops up.
  4. Click Continue (don't worry, you won't cancel your booking just yet).
  5. Review the flights to be cancelled. Currently, it's only possible to cancel the whole booking for all passengers.
  6. Go through the terms and conditions and check the box at the bottom of the page.
  7. Confirm the cancellation.
  8. We will now automatically submit a refund request on your behalf. Refunds will be calculated based on your ticket type and fees. Our average refund handling time is seven business days. The refund is delivered to your original payment method.

Was your flight changed or cancelled?

Our sincerest wish is to take you to your destination smoothly and on time. Despite our efforts and best intentions, things always don't go as planned, and we must make adjustments to our flight plan. 

If your flight is affected, we will inform you via SMS or email. Know what to expect in case your flight is changed or cancelled.

You'll be notified and asked to review the changes in Manage booking. Depending on the disruption causing the change, you are offered at least one of the three options:

  1. Confirm the new schedule we have suggested at no additional cost.
  2. See and choose other alternatives for the whole journey or only the affected flight at no additional cost.
  3. If the departure or arrival time was changed by more than one hour, cancel the trip and have it fully refunded, regardless of your ticket type. If you have already checked in, re-enter the online check-in and cancel it. After that, you can cancel the trip.

For options 1 and 2, your check-in status will be automatically transferred, and you can still change or cancel your flight afterwards if your ticket type allows it.

You'll be notified and asked to review the new travel plan in Manage booking. We will try to find you the best alternative flight(s) as quickly as possible.

You can have the following options if your flight has been cancelled:

  1. Confirm the new schedule we have suggested at no additional cost.
  2. Select another alternative flight at no additional cost.
    • If you can't find a suitable flight, but have a ticket type with the flexibility to change travel dates, you can browse and choose from more dates in Manage booking. For that, you need to confirm the suggested flight and then go to Manage booking to change your flight. Note that in this case, fare differences may apply.
  3. Decide not to travel and cancel the trip for a full refund, regardless of your ticket type. If you have already checked in, re-enter the online check-in and cancel it. After that, you can cancel the trip.

For options 1 and 2, you can still change or cancel your flight afterwards if your ticket type allows it. 

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