Flight information
Disruptions in baggage handling at Helsinki Airport on 4 January 2025
Baggage handling system at Helsinki Airport was congested due to technical issues on 4 January 2025. Read more here if your baggage is left behind.
The baggage handling system at Helsinki Airport was congested due to technical issues on 4 January 2025. The issue was resolved in the afternoon, but the malfunction and resulting congestion in baggage handling unfortunately caused several pieces of baggage to be left behind. Due to the unusually high volume of delayed baggage, deliveries may take longer than usual. We appreciate your patience and understanding.
We are very sorry for the harm this situation may cause you, and we will do our best to deliver your baggage to you as soon as possible. We will update any new information on this page.
If your baggage didn’t arrive on the same flight with you
If your baggage didn’t arrive on the same flight with you, we will automatically create a delayed baggage report for you at the latest when your baggage is located and rerouted. You can manage the report and track the status of your baggage here. Please make sure that the report contains your correct contact details, delivery address, and baggage information. We will send updates about your baggage arrival via SMS and email, if your contact details are included in the report.
Delivery of delayed baggage
We will deliver your baggage to you as soon as possible and contact you to arrange the delivery once your baggage has arrived at your destination. You can find the contact details and business hours of the local handler in your delayed baggage report. Unfortunately, our customer service is unable to provide further information regarding the status of your delayed baggage.
Compensation
In case your baggage is delayed, you can apply for compensation from your insurance company or from us. We will compensate you for the reasonable costs of essential items you purchased during your journey. Please submit your claim to us through this feedback form within 21 days of receiving your baggage. Please keep all the documents related to the case until your claim has been resolved. Our average time for processing compensation requests is currently about two weeks. Thank you for your patience.
Read more about delayed baggage here.