My flight was disrupted, and I received a meal voucher as part of my hotel booking. How do I use the voucher?
When you are offered hotel accommodation due to a flight disruption, you will receive a complimentary breakfast and meal at the hotel. If we’re not able to provide you with a meal at the hotel, we will offer you a separate meal voucher.
If you received a meal voucher via an online tool for flight disruption arrangements, please claim the voucher within that same tool. Follow these steps:
- Purchase a meal at a restaurant and ask for a receipt after paying.
- Go to the online tool for flight disruption arrangements (you received a link to it via SMS and/or email).
- Open the Meal voucher section in the online tool.
- Follow the instructions and scan the receipt.
- Enter your bank account details and confirm them.
- The money will be transferred to you within a week.
Please note that the meal voucher has a fixed value and may not cover the full cost of the meal.