Frequently asked questions | Finnair Hong Kong

The challenging weather conditions cause disruptions on our flights on 21 November 2024.

We will update any new information here.

Frequently asked questions

Airport & flights

What happens if my flight is cancelled or delayed?

What do I do if I miss my flight?

How much time do I need to transfer at Helsinki Airport?

Finnair informed me about a schedule change. Do I need to do something?

How can I buy lounge access?

Animals

I am travelling with a pet. Can I check-in online?

I bought my ticket from Finnair, but the flight is operated by an airline other than Finnair. Can I travel with my pet?

I’m travelling with my pet. Can I still bring carry-on baggage?

How much will it cost to transport my pet?

How do I travel with an assistance or service dog?

Baggage

Will my carry-on baggage be measured?

Can I combine my baggage allowance with someone?

Can I bring batteries or power banks with me to the airplane?

Can I pack two pairs of skis and ski shoes in one ski bag if the weight doesn’t exceed 23 kg?

What is a heavy bag?

Bookings & Payments

Something went wrong with my booking. What should I do?

How can I make a reservation using a gift card?

To which countries do I need a passport and for how long does it need to be valid?

Can a return ticket be used for a one-way journey? If I don’t use the outward journey (no-show), can I still use the return flight?

What is the spelling of my name in the ticket, the same as in my passport, ä/ae/a?

Bus connections for Tampere and Turku

How can I travel to or from Tampere and Turku?

Can I book a seat on the bus in advance?

What is the schedule for flights and the bus connection?

I have already booked flights. Can I add the bus connection to my booking?

Can I collect Avios from the bus journey?

Can I travel on my connecting flight even though I don't use the bus connection?

Check-in & Boarding

I’m having trouble checking in online. Where can I get help?

How does the Self-service Bag Drop work?

Do I need to print my boarding pass?

I checked in online, but my status is stand-by. What does it mean?

How do I check in at the airport?

Children

What are the requirements for a child travelling alone?

Why isn’t it possible to buy a ticket online for a child travelling alone?

What happens if an infant turns 2 years during the trip?

My child is travelling with his/her grandparents. Do I need to write a consent letter?

How do I book a baby basket?

Customer service

How do I give feedback/make a claim?

How can I chat with Finnair Customer service?

How do I claim a ticket refund?

How do I ask for a refund for my paid seat?

Why have I not received a refund yet?

Entertainment & Internet on board

Is there internet access onboard?

What entertainment do you provide for children?

Can I use a Bluetooth device during the flight?

Will I be able to connect my laptop/mobile phone to a power supply onboard the aircraft?

What electronic devices can I use during the flight?

Finnair Corporate Programme

What is Finnair Corporate Program?

Is there a membership fee for the Finnair Corporate Program?

Where can I get a VAT receipt for the booking?

We have just submitted the registration form. How long does it take for the account to get activated?

Finnair Plus

Can I transfer Avios to someone else?

How can I claim missing Avios?

When do my Avios expire?

I ordered a new Finnair Plus password, but I didn’t receive a confirmation email or SMS. What can I do?

How can I check how many Avios I earn for my flight?

Does Avios transfers extend validity of my Avios?

Food & Diets

How can I order special meals?

Can I travel on a Finnair flight when I am allergic to nuts?

Can I bring my own food on board?

Is there baby food available on board?

I bought my ticket from Finnair, but the flight is operated by an airline other than Finnair. Will I be served food during the flight?

Heath & Medical issues

Is it possible to borrow a wheelchair at the airport?

Can I take my medication along as carry-on baggage?

Can I travel on a Finnair flight when I am pregnant?

Is it possible to have assistance at the airport for elderly customers?

What do I do if I fall ill before my flight?

Seats & Travel classes

Why was my pre-paid seat changed?

I’m travelling with my family/friend. How can we be seated together?

How can I book a seat if I’m travelling in a group?

How can I upgrade my booking to Business Class or Premium Economy?

What kind of seats do you have in Business Class on flights within Europe and the Middle East?

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