Before your travel
Please let us know about your wheelchair (or other mobility aid) and your need for assistance service at least 48 hours before departure. You can inform us when buying your flight ticket or when booking the assistance service using the special assistance form or through our customer service. You can now check the status of your request regarding wheelchair-related services in Manage booking.
You can carry both electric and manual wheelchairs on our flights. We handle your mobility aid very delicately during your journey.
Please note that it depends on the aircraft type if the wheelchair will fit in the aircraft hold. You can check the aircraft type of your flight when making the reservation on our website or later through Manage booking or Finnair app. Our customer service is happy to help you if you have any further questions or concerns regarding this.
If your wheelchair or mobility aid has a removable battery, please detach it before the flight. Lithium batteries can be carried with limitations. The capacity of the battery removed from the mobility aid cannot exceed 300 watt-hours. If you have two batteries, the capacity of each battery cannot exceed 160 watt-hours. You can read more about the restrictions here.
There are wheelchairs at all airports available for use between check-in and boarding the aircraft.
All our long-haul flights operated with Airbus A330-300 and A350-900 aircraft are equipped with a wheelchair for visiting the toilet. An onboard wheelchair is also available on our short-haul flights operated with Airbus A321, A320 and A319 aircraft but only on request. You can request the onboard wheelchair (WCOB) for your flight via the special assistance form by using the “Additional information” field. Please contact our customer service for more information.
Do you wish to have assistance at the airport? Find out more about our assistance service.
Advance information about your wheelchair
We ask you to provide the below listed details to us in advance. In this way we can ensure that everything goes smoothly when you travel.
- Do you have an electric or manual wheelchair?
- Is your wheelchair foldable?
- What are the dimensions of the wheelchair when folded, and the weight?
- Is the power source of your electric wheelchair a dry or wet battery? How can the battery be removed?
- Are you travelling alone, or will you be accompanied by someone else, such as an assistant?
- Do you need assistance at the airport to move from check-in to the departure gate?
- Do you wish for assistance to move from the wheelchair into the aircraft seat?
- Do you need help for using the stairs?
- Will you take additional medical or medicinal aids with you?
Maximum wheelchair or mobility aid size in the cargo hold
| Aircraft type | Airbus A319/A320/A321 | Airbus A330/A350 | ATR 72 (Norra) | Embraer 190 (Norra) |
|---|
Max. dimensions*
(length x width x height) | 130 x 130 x 100cm
(51 x 51 x 39in) | 135 x 135 x 150cm
(53 x 53 x 59in) | 150 x 50 x 143cm
(59 x 19.5 x 56in) | 140 x 70 x 71cm
(55 x 27.5 x 27.9in) |
|---|
| Max. weight | 300kg
(661lbs) | 300kg
(661lbs) | 200 kg
(440lbs) | 200 kg
(440lbs) |
|---|
Cargo hold door dimensions*
(width x height) | 182 x 124cm
(71.5 x 48.5in) | A330: 270 x 170cm
(106 x 66.5in)
A350: 291 x 176cm
(114.5 x 69in) | 129 x 150cm
(50.5 x 59in) | 110 x 90cm
(43 x 35in) |
|---|
*The maximum dimensions are the cargo hold's storage spaces maximum dimensions.
**The size of the cargo hold door that is typically suitable for loading electric wheelchairs and other large-sized mobility aids. Please note that the maximum dimensions for a mobility aid are smaller than the cargo door dimensions, due to the size constraints of the cargo hold storage space.
