The winter season and its challenging weather conditions at Helsinki Airport caused limitations on air traffic and Finnair flights on 22 December 2023. Effects of the heavy snowstorm are still ongoing and delays and other disruptions are expected also on 23 December 2023. 

We are following the situation closely and will update any new information on this page. We are sorry for the inconvenience this situation may cause you and do our best to minimise the effects on your journey with Finnair. 

You can check the info on departing and arriving flights on the local airport's website, for example Finavia's site for Helsinki Airport. 

If your flight is disrupted, we’ll contact you personally via SMS and/or e-mail. Please go to Manage booking and check that we have your current contact information, so that we can reach you. 

You can choose from the following options, if your flight is cancelled 

• You can change your travel date +/-14 days from the original date online via Manage booking or by contacting Finnair Customer Service.
• We do our best to re-route you to your destination as soon as possible. As availability of alternative flights is limited, re-routing may take time. Thank you for your patience. We’ll send you your new flight information via SMS and/or email, and you can check it and other possible flight options also via Manage booking.
• If we were are unable to offer you an alternative flight but you wish to travel, you can contact our customer service for re-arrangements.
• In case you don’t want to use any of the flights in your booking and want to cancel your whole booking and apply for a refund or we have cancelled all the flights in your booking, you can apply for a refund online in Manage booking. 
• If you want to use some of the flights in your booking and apply for a refund of a cancelled flight, please contact our customer service. 
• For flight tickets purchased through other service providers, such as a travel agent, please contact them directly to make changes to your booking or apply for a refund

Due to the flight change, we unfortunately might not be able to confirm some of the pre-purchased or pre-booked travel extras such as meals or pet transportation to your new flights. You can see confirmed services in Manage Booking. If you do not receive travel extras purchased from Finnair, you can apply for a refund online. 

Contacting our customer service

If you booked your ticket through a travel agency or a tour operator, please contact them to make changes to your reservation or to apply for a refund. If you booked your ticket through Finnair, our customer service is working hard to help you in this situation. We recommend the chat service on our website or via Finnair mobile app. We are sorry that our customer service may be congested.

In case you need hotel accommodation due to our re-booking and you have already started your journey, we will try to arrange hotel accommodation for you. If you are at the airport, please contact our ground crew at the airport. If we couldn’t arrange accommodation for you or if you are not at the airport and you choose our rebooking, you can book the accommodation yourself and apply for a compensation of reasonable hotel and ground transportation costs afterwards from us. Please keep the receipts for the claim and contact us via our contact and request forms.

You can check your passenger rights here.