First published 26 March 2020

Travelling to/from Uusimaa in Finland will be restricted from 27 March to 19 April 2020 and you are no longer allowed to cross the Uusimaa border without very good reason which includes work, returning to officially-registered residences, or caring for a vulnerable individual. We continue to operate domestic flights in Finland with restrictions to ensure important flight connections in Finland. Below you’ll find instructions for what to do, if you have a domestic flight during the time of travel restrictions. We are sorry for any inconvenience this situation may cause you.

IF YOU HAVE A DOMESTIC FLIGHT ON 27 MARCH – 19 APRIL BUT YOUR TRAVEL IS NOT NECESSARY

• You can change your travel dates through Manage booking without a change fee and travel until 30 November, 2020, if
  • You made your booking via Finnair channels. 
  • You have a Finnair operated and marketed flight. 
  • There are available seats on your chosen new flight. 
  • You make the change before the departure of your original flight. Please note that you need to select new dates for your travel when making the change. 
  • Please note that the change in the ticket rules doesn’t apply to Finnair Holidays, Aurinkomatkat (Suntours) and other tour operators’ customers. 
  • If you have a group reservation, please contact your travel agency.
  • If you have purchased your ticket partly with Finnair Plus points or you have upgraded your flight with money or a tier benefit, please contact our customer service to change your travel dates.
• You can cancel your booking at Manage booking and then apply for a refund for the unused part of your flight ticket by filling in this online form. We, unfortunately, have delays in the refund processing because of high refund application volumes. Our average handling time is approximately one month.

IF YOUR DOMESTIC FLIGHT ON 27 MARCH – 19 APRIL IS CANCELLED

• You can change your travel dates until 30 November 2020 without a change fee by contacting our customer service or your travel agent. Please make the change before the departure of your original flight. You need to select new dates for your travel when making the change. 
• You can apply for a refund for the unused part of your flight ticket just by filling in this online form. We, unfortunately, have delays in the refund processing because of high refund application volumes. Our average handling time is approximately one month.
• If your flight is cancelled but you still want to travel, we do our best to re-route to your destination with other Finnair flights. Please note that the availability of alternative flights is very limited at the moment.

CONTACTING OUR CUSTOMER SERVICE

If you booked your ticket through a travel agency, please contact them to make changes to your reservation or to apply for a refund. Our customer service is working hard to help you in this extremely exceptional situation. We are at your service also on Twitter @FinnairHelps, on our Facebook pages and via chat on finnair.com. We are sorry if our customer service is congested.

You can see your passenger rights here.

You can read more about the travel restrictions here.