Snowfall at Helsinki Airport affects flights on 8-9 January 

7 January 2019, updated 8 January 2019 

Snowfall at Helsinki Airport causes delays to flights at Helsinki Airport during Tuesday afternoon and evening on Jan 8. If the snowfall continues, delays are possible also on Wednesday morning. Some flights have been cancelled on Jan 8. 

We are following the situation closely and will update any new information on this page. We do our best to minimize the effects on our customers. You can check up to date flight information here. 

The following flights are cancelled on Jan 8:

• Helsinki – Turku AY223
• Turku - Helsinki AY224 
• Helsinki – Tampere AY265 
• Tampere - Helsinki AY266 
• Helsinki - Vaasa AY317 
• Vaasa - Helsinki AY318 
• Helsinki – Brussel AY1543 
• Brussels – Helsinki AY1544 
• Helsinki – Oulu AY439 
• Oulu - Helsinki AY440 
• Helsinki – Joensuu AY341 
• Joensuu - Helsinki AY342 
• Helsinki - Kuopio AY363 
• Kuopio - Helsinki AY364 

The following flights are cancelled on Jan 9: 

• Helsinki- Joensuu AY341 
• Joensuu – Helsinki AY342 
• Helsinki-Kuopio AY363 
• Kuopio-Helsinki AY364 
• Helsinki- Brussels AY1543 
• Brussels-Helsinki AY1544 

If you have a booking on any of the disrupted flights, we’ll contact you personally via SMS and/or e-mail. Please go to Manage booking on our website or Finnair App and check that we have your current contact information, so that we can reach you in a case of disruption. 

Customers, whose flights have been cancelled, have been contacted and offered an alternative option. If the rerouting option is not suitable for your travel plan, you can also apply for a full refund for your unused flight ticket. 

We are at your service on Twitter @FinnairHelps, in our Facebook pages and via chat on finnair.com. 

We apologize for any inconvenience!

Due to weather, some flights will be cancelled tomorrow 8 January 2019 

7 January 2019 

Due to expected heavy snowfall in Helsinki, some flights will be cancelled tomorrow. Customers who are affected by these cancellations have been contacted and offered an alternative option. We do our best to minimize the effects on our customers. 

The following flights are cancelled 8 JAN 2019: 

• Helsinki – Turku AY223 
• Turku - Helsinki AY224 
• Helsinki – Tampere AY265 
• Tampere - Helsinki AY266 
• Helsinki - Vaasa AY317 
• Vaasa - Helsinki AY318 
• Helsinki – Brussel AY1543 
• Brussels – Helsinki AY1544 
• Helsinki – Oulu AY439 
• Oulu - Helsinki AY440 
• Helsinki – Joensuu AY341 
• Joensuu - Helsinki AY342 
• Helsinki - Kuopio AY363 
• Kuopio - Helsinki AY364 

If the rerouting option is not suitable for your travel plan, you can also apply for full refund for your unused flight ticket. 

We apologize for any inconvenience! 

Jet Time operates some European flights on 27-30 December 

21 December 2018 

Due to a temporary lack of aircraft, we lease an aircraft and crew from Danish Jet Time. Jet Time operates some of our flights between Helsinki and Stockholm, Gothenburg, Copenhagen, Prague, Düsseldorf, Budapest and Zurich from Dec 27 to Dec 30. 

In the flights operated with the leased aircraft, the cockpit and cabin crew come from Jet Time. They serve customers in English. There is a Finnish speaking cabin crew member from Finnair onboard, and Finnair service concept is followed in the flights. 

If you have a booking on any of the flights with the changed carrier, we’ll do our best to inform you about the change via SMS and/or e-mail. Please go to Manage booking or Finnair App and check that we have your current contact information. Please note that the change of an aircraft may also happen with short notice. 

If you wish to change or cancel your flight due to the change in the operating carrier, we ask you kindly to contact Finnair Customer Service. 

We apologize for any inconvenience! 

Congestion expected at Helsinki Airport during the holiday season 

December 2018 

During the holiday season, the number of customers at Helsinki Airport increases and congestion is expected from time to time. Below you’ll find some tips on how to make your travel smoother. 

Before travel:

• You can do the check-in in advance to avoid queues at the airport. Advance check-in starts 36 hours before the flight departure either online on finnair.com or with Finnair App. You can download Finnair App (iOS or Android) here. 
• If you are travelling with extra baggage, you can pay the extra fee via Manage booking on finnair.com the previous day. 
• You can also bring your baggage to the airport already in the previous evening. Baggage can be dropped off between 6 pm and 9.30 pm. One family member may hand in the baggage for the whole family if he or she can show all tickets and travel documents. 

On the day of departure: 

• Please allow extra time when arriving at the airport, because there may be queues for the bag drop and the security check. 

Allowed baggage 

The baggage allowance is marked on your ticket, e.g. 1 PC means that you can check in one bag max. 23 kg free of charge. A snowboard bag or a ski bag up to 23 kg and 220 cm is considered one piece of baggage. The fee for carrying sports equipment depends on the baggage allowance of your ticket as well as how much other baggage you’re taking with you. Read more about travelling with sports equipment here.  

Please check also your carry-on baggage allowance. Due to the limited space onboard, it’s important that your carry-on baggage is within the size and weight limits. 

If you have any questions, we are happy to help you via Twitter @FinnairHelps, through our Facebook pages and via chat on finnair.com. 

Happy Holidays! 

Heavy delays and some cancellations for flights on 21-22 December 

22 December 2018 

The icy weather at Helsinki Airport has caused severe delays and some cancellations for our flights on Dec 21, as engines need to be defrosted and the icy apron slows down all operations. This situation will be reflected in our traffic also on Dec 22, and delays are expected especially on long-haul flights. Some flights will also, unfortunately, be cancelled. We do our best to minimize the effects to our customers and will update information on this page. 

You can check up to date flight information here. 

If you have a booking on any of the disrupted flights, we’ll contact you personally via SMS and/or e-mail. Please go to Manage booking on our website or Finnair App and check that we have your current contact information, so that we can reach you in a case of disruption. 

Your options, if your flight is cancelled 

1. You can change your travel date 1 month from the original date by contacting Finnair Customer Service. 
2. We re-route you to your destination as soon as possible. As the availability of alternative flights is limited, re-routing may be difficult and take time, so we ask for your patience. After we’ve re-routed your journey, you can find your updated travel plan via Manage booking. If you wish to make changes to your re-routing, we kindly ask you to contact Finnair Customer Service. 
3. If changing the flight date or re-routing is not suitable for your travel plan, you can also apply for full refund for your unused flight ticket. 

IF you have missed your connecting flight 

1. We re-route you to your destination as soon as possible. As the availability of alternative flights is limited, re-routing may be difficult and take time, so we ask for your patience. After we’ve re-routed your journey, you can find your updated travel plan via Manage booking. If you wish to make changes to your re-routing, we kindly ask you to contact Finnair Customer Service. 
2. If you need to wait for your new connecting flight overnight, we do our best to organize accommodation for you. 

We are sorry that our customer service is currently congested. 

We apologize sincerely for the worry and inconvenience the situation is causing to our customers.

Danish DAT operates some Finnish and regional flights until 22 Dec 

18 December 2018, updated 20 December 

Due to temporal lack of aircraft, Finnair leases an ATR aircraft and crew from a Danish airline DAT. The leased aircraft will operate some of our Finnish and regional routes until Dec 22, if necessary. 

The cockpit and cabin crew come from DAT. Finnair service concept is followed in the flights operated by DAT. 

If you have a booking on any of the flights affected, we’ll do our best to inform you about the changed aircraft by text message. Please check from Manage booking that we have your current contact information. Please note that the change may also happen with short notice. 

If you wish to change or cancel your flight due to the change in the operating carrier, we ask you kindly to contact Finnair Customer Service.

We apologize for the inconvenience!

Jet Time operates some European flights on 3-10 December 

30 November 2018 

Due to a temporary lack of aircraft, we lease an aircraft and crew from Danish Jet Time. Jet Time operates some of our flights between Helsinki and Oulu, Gothenburg, Warsaw, Prague, Düsseldorf and Hamburg from Dec 3 to Dec 10. 

In the flights operated with the leased aircraft, the cockpit and cabin crew come from Jet Time. They serve customers in English. There is a Finnish speaking cabin crew member from Finnair onboard, and Finnair service concept is followed in the flights. 

If you have a booking on any of the flights with the changed carrier, we’ll do our best to inform you about the change via SMS and/or e-mail. Please go to Manage booking on our website or Finnair App and check that we have your current contact information. Please note that the change of an aircraft may also happen with short notice. 

If you wish to change or cancel your flight due to the change in the operating carrier, we ask you kindly to contact Finnair Customer Service. 

We are at your service on Twitter @FinnairHelps, in our Facebook pages and via chat on finnair.com. We are sorry that our customer service may be congested. 

We apologize for any inconvenience! 

The walkout by Trade Union Pro doesn’t affect Finnair flights 

16 November 2018 

Trade Union Pro has announced a walkout on Friday 16 November between 12:00 and 18:00 at Finnair. Some Finnair employees may join this walkout. Our aim is to keep potential impacts on Finnair’s traffic and customer service to the minimum.  

We are following the situation closely and update any new information on this page. 

If the situation changes and there will be disruptions affecting you, we will contact you directly via SMS and/or e-mail.  Please go to Manage booking and check that we have your current contact information, so that we can reach you in a case of disruption. 

You can check up to date flight information on finnair.com. 

Please note that due to the walkout upgrading travel classes at gates is not possible during this afternoon and evening. We apologize for the inconvenience! 

You can also contact us via Twitter @FinnairHelps. We are sorry that our customer service may be congested. 

Danish DAT operates some Finnish and regional flights by Finnair/Norra on 2-9 November 

2 November 2018 

Due to temporal lack of aircraft, Finnair leases an ATR aircraft and crew from a Danish airline DAT. The leased aircraft will operate some Finnish and regional routes by Finnair/Norra between 2 and 9 November 2018, if necessary. 

If you have a booking on any of the flights affected, we’ll do our best to inform you about the changed aircraft by text message. Please check from Manage booking that we have your current contact information. Please note that the change may also happen with short notice. 

If you wish to change or cancel your flight due to the change in the operating carrier, we ask you kindly to contact Finnair Customer Service. 

We apologize for the inconvenience!

Security guarding sector’s strike affects security controls at Helsinki Airport 24-26 October 2018 

October 2018 

The work stoppage has been announced to last for three days, starting on Wednesday 24 October at 00:00 and ending on Friday 26 October at 24:00. The impact of the strike action is expected to be visible at security controls of Helsinki Airport. 

The strike action may cause congestion at security controls. Priority security control in Terminal 1 is not in use during the strike. At Helsinki Airport Finnair uses Terminal 2. We recommend that passengers arrive at Helsinki Airport in good time and our customer should be prepared to queue also at Terminal 2. 

More info on Finavia’s page.

Jet time will operate some Finnair flights in October 

10 October 2018

Due to changes in maintenance schedules, Finnair will use an aircraft and crew leased from a Danish company Jet Time A/S between 11 and 22 October 2018. The aircraft will operate some flights to/from Copenhagen, Berlin, Brussels, Dusseldorf, Hamburg, Oslo and Vienna. 

The aircraft is Boeing B737-700. The whole crew comes from Jet Time, and one Finnair cabin crew member joins the crew to support the customer service. The meal concept is Finnair’s meal concept (Sky Bistro and pre-order meals). If you have purchased a seat in advance, you will automatically be re-seated to a similar seat. 

The flight schedules remain the same, and the lease does not require any action from the customers. 

When you buy tickets through finnair.com, the operating airline is shown on the ‘Select Flights’ page. If you have already made a booking on any of the flights affected, we will inform you about the change in operating aircraft by email/SMS. Please check from Manage booking that we have your current contact information. 

Due to the change in flight operator: 

• You can change your flight to a Finnair/Norra operated flight +/- 2 days of your original travel date according to seat availability. 
• You can be rerouted on other oneworld carriers according to seat availability. 
• You are entitled to a ticket refund if you choose not to travel. 

If you wish to change or cancel your flight, kindly contact Finnair Customer Service. We also serve our customers on Twitter @FinnairHelps. 

We are sorry for the inconvenience the change in flight operator may cause you.

Long-haul flight cancellations 1–8 October 

Updated 4 October 2018 

One of Finnair’s long-haul aircraft was damaged at Chicago airport on 25 September when a loader machine accidentally hit it. As the aircraft is currently being repaired, we, unfortunately, must cancel the following long-haul flights during the period of Oct 1-8: 

• 01 Oct AY121 Helsinki-Delhi 
• 02 Oct AY122 Delhi-Helsinki 
• 02 Oct AY73 Helsinki-Tokyo 
• 03 Oct AY74 Tokyo- Helsinki 
• 04 Oct AY9 Helsinki-Chicago 
• 04 Oct AY10 Chicago-Helsinki 
• 05 Oct AY143 Helsinki-Bangkok 
• 06 Oct AY144 Bangkok-Helsinki 
• 07 Oct AY143 Helsinki-Bangkok 
• 08 Oct AY144 Bangkok-Helsinki 
• 09 Oct AY9 Helsinki-Chicago 
• 09 Oct AY10 Chicago-Helsinki 

If you have a booking on any of the above-listed flights, we’ll send you an SMS or email about the cancellation. After we’ve re-routed your journey, you can find your updated travel plan via Manage booking on Finnair.com or through Finnair App. 

If you wish to make changes to your re-routing, we kindly ask you to contact Finnair Customer Service as soon as possible. 

If the re-routing is not suitable to your travel plan, you can cancel the flight by contacting Finnair Customer Service and seek compensation for the price of the flight ticket. 

If the re-routed flight arrives more than four hours late from the original flight’s arrival time, we compensate afterwards 

• refreshments and/or a meal 
• phone costs and 
• where necessary, accommodation at a hotel if an overnight stay is necessary and 
• transportation between the airport and the hotel. 

Please, save the receipts. 

We apologize for the inconvenience! 

As the repair of the aircraft will continue also after 8 October, we are looking into different options to organize the flights with the least inconvenience for our customers. We will communicate about any changes directly to our customers as soon as possible.

Typhoon Jebi effects on Finnair flights to/from Osaka 

Updated 17 September 2018 

Finnair will operate to Osaka normally from 20 SEP 2018 onwards.

Osaka Airport (KIX) has been closed due to damages caused by typhoon Jebi. Due to the closed airport and disturbances in ground services such as airport transfers, Finnair has cancelled the following flights to/from Osaka: 
 
Cancelled flights: 
AY077 Helsinki-Osaka on 4, 5, 6, 7, 8 and 9 September 2018 
AY078 Osaka-Helsinki on 5, 6, 7, 8, 9 and 10 September 2018 
 
The following flights will be operated but they will be flown to Nagoya, instead of Osaka. 
AY077 on 10, 11, 12, 13, 14, 15, 16, 17, 18 and 19 September 2018 
AY078 on 11, 12, 13, 14, 15, 16, 17, 18, 19 and 20 September 2018 
 
We are monitoring the situation at the airport closely and will communicate to customers via SMS or email if airport closure continues and further cancellations occur. Please check from Manage booking that we have your current contact information. 

If your flight has been cancelled, you can: 

• change the travel date until 30 September 2018 
• change the routing to/from Tokyo, Nagoya or Fukuoka 
• be rerouted to another oneworld carriers flight (flights to/from Osaka) 
• cancel your journey and get a refund 

If your flight is rerouted, Finnair compensates reasonable care costs, for example train to the other airport destination and hotel accommodation if the departure is delayed over one day. For compensation of these costs, please contact customer relations after your travel via customer relations. 

We advise that customers use the train to connect between Osaka and Nagoya (for train connections please see e.g. http://www.hyperdia.com/en/), and then seek refund for the train ticket costs from Finnair afterwards. 

You can change or cancel the flight by contacting our customer service. We also serve our customers on Twitter @FinnairHelps. If you have made your booking through a travel agency or another airline, please contact them directly.

We apologize to all our customers for the disruptions. 

Finnair is improving lounges at Helsinki Airport 

18 June 2018 

We are renovating the Schengen area lounge during July and August to give you an even better lounge experience when autumn arrives. The food and beverage selection will be limited during the improvements. Our breakfast will include bread rolls, yoghurt, coffee and more, and after breakfast, you can enjoy wraps, soup and bread.   

The renovations will not affect the opening hours, and you can enjoy the lounge services daily from 5.30 a.m. to 12 midnight. 

We will have limited seating during the improvements and the renovations will affect the general atmosphere for a couple of months. We apologize for the temporary inconvenience and will do our best to keep the lounge as comfortable as possible. 

We will also renovate the non-Schengen area Finnair Lounge during 2018–2019.

Finnair leases extra capacity temporarily from Braathens 

6 September 2018, updated 14 September 2018 

Finnair leases an aircraft with the crew from Braathens to bring in extra capacity due to temporal lack of aircraft. 

The aircraft operates on Finnish routes between 10 and 20 September 2018 if necessary. 

If you have a booking on any of the flights affected, we’ll do our best to inform you about the change in operating aircraft by text message. Please check from Manage booking that we have your current contact information. Please note that the change may also happen with short notice. 

If you wish to change or cancel your flight due to the change in operating carrier, we ask you kindly to contact Finnair Customer Service.

Finnair leases extra capacity temporarily from Braathens 

21 August 2018, updated 27 August 

Finnair leases an aircraft with the crew from Braathens to bring in extra capacity due to temporal lack of aircraft. 

The aircraft operates on Finnish routes between 22 and 30 August 2018 if necessary. 

If you have a booking on any of the flights affected, we’ll do our best to inform you about the change in operating aircraft by text message. Please check from Manage booking that we have your current contact information. Please note that the change may also happen with short notice.  

If you wish to change or cancel your flight due to the change in operating carrier, we ask you kindly to contact Finnair Customer Service.

Adecco strike in Spain affects Finnair flights on Barcelona route 

17 August 2018, updated 24 August 2018 

The strike notice for the following weekends 25 -26.8.2018 and 1.-2.9.2018 has been removed. The Barcelona flights will be operated normally. 

Adecco, whose cabin crew operates Finnair's Barcelona route, has received strike notice for the last two weekends of August and for the first weekend of September. Unfortunately, Finnair will need to cancel the following flights: 

Saturday 18.8 

• Barcelona-Helsinki AY 1652 
• Barcelona-Helsinki AY 1656 

Sunday 19.8 

• Helsinki-Barcelona AY 1651 
• Helsinki-Barcelona AY 1655

If your flight is cancelled: 

• We inform customers of flight cancellations and delays by sending them text messages. We ask you to kindly check from Manage booking that we have your current contact information so that the text messages can reach you. 
• We offer a new routing to all customers whose flights are cancelled, and you will see the rerouting in Manage booking or mobile app. 
• If the new routing suits you, please arrive at the airport according to your new reservation. 
• If you wish to change the routing, please contact Finnair customer service by phone, chat, @Finnairhelps on Twitter or Facebook. 
• If you have bought your ticket directly from Finnair, you can apply for a refund of a cancelled flight and bought ancillary services here. 

We're following the situation closely for the upcoming weekends. We wish that the negotiating parties can reach an agreement. We are sorry for all the inconvenience caused to our customers.

Finnair leases extra capacity temporarily from Jet Time 

21 June 2018 

Finnair leases a Boeing B737-700 aircraft with crew to bring in extra capacity in the high peak summer months. The aircraft and the crew come from a Danish company Jet Time A/S. There will be also one Finnair representative onboard. 

The aircraft operates on Finnish and regional routes between 21 June and 31 August 2018 on Thursdays, if necessary. 

If you have a booking on any of the flights affected, we’ll do our best to inform you about the change in operating aircraft by text message. Please check from Manage booking that we have your current contact information. Please note that the change may also happen with a short notice. 

If you wish to change or cancel your flight due to the change in operating carrier, we ask you kindly to contact Finnair Customer Service.

Assistance for passengers with disabilities, reduced mobility and children travelling alone will be limited from Friday 5 am to Saturday 5 am 

12 June 2018, updated 13 June 2018 

Strike threat has been withdrawn and the special assistance for passengers with disabilities and reduce mobility and children travelling alone is available also on 15 June. 

The operator of Helsinki Airport, Finavia, has announced it will not be able to provide special assistance for passengers with disabilities and reduced mobility for a 24-hour period starting on June 15 at 5 am. The work stoppage is due to a labour dispute between the Finnish Aviation Union and Lassila & Tikanoja who provides the assistance service to Finavia. The work stoppage also discontinues the assistance services provided for children travelling alone. Finnair is in no way involved in the collective bargaining dispute, which involves the service provider, Lassila & Tikanoja.  

Special assistance support for passengers with disabilities, reduced mobility and children travelling alone will not be available during the work stoppage. Finnair customers who have ordered special assistance during the affected time can travel earlier, postpone their trip max. 7 days from the original travel date or cancel their trip by contacting Finnair Customer Service. 

We are very sorry for the inconvenience this will cause to our customers.

Severe weather conditions at Helsinki Airport cause restrictions on Finnair traffic on 2 April 

1 April 2018 

Estimated heavy snowfall is likely to cause operating restrictions at Helsinki Airport on Monday, 2 April. To enable smooth traffic in difficult conditions, Finnair has delayed some flight departures by 15 minutes–2 hours on Monday and 19 return flights will also be cancelled. 

There also might be difficulties in delivering baggage in time, so we recommend travel with hand baggage, if only possible. 

You can check your flight status here. 

Cancelled flights (situation 1 Apr, 17:00 EET): 

AY535/536 HEL-RVN-HEL 
AY955/956 HEL-CPH-HEL 
AY813/814 HEL-ARN-HEL 
AY1337/1338 HEL-LHR-HEL 
AY1433/1434 HEL-TXL-HEL 
AY1143/1144 HEL-WAW-HEL 
AY1105/1106 HEL-VNO-HEL 
AY315/316 HEL-VAA-HEL 
AY1107/1108 HEL-VNO-HEL 
AY265/266 HEL-TMP-HEL 
AY263/264 HEL-TMP-HEL 
AY223/224 HEL-TKU-HEL 
AY845/846 HEL-BMA-HEL 
AY713/714 HEL-SVO-HEL 
AY85/86 HEL-PEK-HEL 
AY41/42 HEL-ICN-HEL 
AY1761/1762 HEL-FCO-HEL 
AY1573/1574 HEL-CDG-HEL 
AY1251/1252 HEL-BUD-HEL 

We inform customers of flight cancellations and delays by sending them text messages. We ask you to kindly check from Manage booking that we have your current contact information, so that the text messages can reach you. 

If your flight is cancelled: 

• We offer a new routing to all customers whose flights are cancelled, and you will see the rerouting in Manage booking or mobile app. 
• If the new routing suits you, please arrive at the airport according to your new reservation. 
• If you wish to change the routing, please contact Finnair customer service by phone, chat or @finnairhelps on Twitter. 

We apologize for all the inconvenience this is causing to our customers.

Finnair leases extra capacity temporarily from DOT 

2 March 2018, updated 6 April

Finnair leases an ATR-72 aircraft with crew to bring in extra capacity due to temporal lack of aircraft. The aircraft and the crew come from DOT, a Lithuanian subsidiary of Danish Air Transport. 

The aircraft operates on Finnish and regional routes between 5 March and 17 April 2018 if necessary. 

If you have a booking on any of the flights affected, we’ll do our best to inform you about the change in operating aircraft by text message. Please check from Manage booking that we have your current contact information. Please note that the change may also happen with a short notice.  
 
If you wish to change or cancel your flight due to the change in operating carrier, we ask you kindly to contact Finnair Customer Service.

Jet Time will operate some Finnair flights to Berlin, Budapest and Vienna from March to June 

7 February 2018 

Due to changes in maintenance schedules, Finnair will use an aircraft and crew leased from a Danish company Jet Time A/S between 25 March and 7 June 2018. The aircraft will operate some flights to/from Berlin, Budapest and Vienna. 

The aircraft is Boeing B737-700 and the whole crew comes from Jet Time, and one Finnair cabin crew member joins the crew to support the customer service. The meal concept is Finnair’s meal concept (Sky Bistro and pre-order meals). If you have purchased a seat in advance, you will automatically be re-seated to a similar seat.  

The flight schedules remain the same, and the lease does not require any action from the customers. 

When you buy tickets through finnair.com, the operating airline is shown on the ‘Select Flights’ page. If you have already made a booking on any of the flights affected, we will inform you about the change in operating aircraft by email/SMS. Please check from Manage booking that we have your current contact information. 

Due to the change in flight operator: 

• you can change your flight to a Finnair/Norra operated flight +/- 2 days of your original travel date according to seat availability.  
• you can be rerouted on other oneworld carriers according to seat availability. 
• you are entitled to a ticket refund if you choose not to travel. 

If you wish to change or cancel your flight, kindly contact Finnair Customer Service. We also serve our customers on Twitter @FinnairHelps.

We are sorry for the inconvenience the change in flight operator may cause you.

Service break in SMS services from 3 February 11 pm to 4 February 11 am 

2 February 2018 

We have a service break in our SMS and email notification service and booking automation service between 3 February 11 pm EET to 4 February 11 am EET. The impact is to following services: 

• SMS messages and emails informing changes in flight schedules and status. Up-to-date flight departures and arrivals are found here. 
• SMS confirmation messages from online check-in are not delivered. Our mobile app shows the boarding pass normally or you can order the boarding pass to your email. You can also pick up the boarding pass from the self-service kiosk or baggage drop desk at the airport. 
• Upgrade services from our online and mobile services don’t work. We recommend completing the service after the break or contacting our customer service. 

We’re very sorry for any inconvenience this service break may cause you.

Due to the severe weather situation on 1 February, hundreds of bags were left behind on our flights 

Updated 2 February 

Instructions for customers: 

• Please inform us about the delayed baggage via our customer service here. 
• We will deliver the bag to you as soon as we can, but unfortunately, this may take some days, due to the large number of bags to be delivered. We will contact you about the delivery time. 
• While you wait for your baggage to arrive at your destination, you can buy necessary items like clothes and toiletries for your immediate needs with 100 euros per day, if you are in a foreign destination. Finnair will compensate these costs against receipts based on Montreal Convention, see information about compensation limits here. 
• To claim the costs, please fill in the feedback form on Finnair webpage here, and add the receipts to it. 

We apologise for the long handling times of the claims; our customer relations team is doing their best and we are also adding more staff to the team. 

Please note that our Customer service is also very congested.

Industrial action in February affects services for passengers requiring assistance at the Helsinki Airport 

February 2018

Ilmailualan Unioni IAU has announced there may be a stoppage, which, if it takes place, will affect the services for passengers requiring assistance at the Helsinki Airport. 

Stoppage times: 
01/02/2018 12 pm – 6 pm 
02/02/2018 12 pm – 6 pm 
03/02/2018 12 pm – 6 pm 
09/02/2018 12 pm – 6 pm 
12/02/2018 12 pm – 6 pm 
14/02/2018 12 pm – 6 pm 

Finavia, which is responsible for the services for passengers with reduced mobility, aims to ensure continued service despite the possible stoppage. However, there may be congestion in the service. Customers with requiring special assistance are advised to contact Finnair's customer service in advance, if the special service has not yet been confirmed or if the confirmed service is not needed. L&T's possible stoppage will not affect guidance services for children travelling alone.

Severe weather conditions at Helsinki Airport cause restrictions on Finnair traffic on Thursday 1 February 

Updated 1 February 19:00 EET 

Extreme weather conditions continue at Helsinki Airport on the evening of 1 February. Flights will be delayed and unfortunately, some flights may be cancelled. There will also be difficulties in delivering baggage. If you’re travelling today, please pack important items, such as medicine, in your carry-on baggage. If you have already been informed that your baggage will be left behind, or your baggage does not arrive at Helsinki Airport arrival hall in one hour, please contact the Arrival Services. 

We are sorry for all the inconvenience this is causing! 

31 December 2018

Estimated heavy snowfall and strong wind are likely to cause operating restrictions at Helsinki Airport restrictions on Thursday, 1 February. To enable smooth traffic in difficult conditions, Finnair has delayed approximately 10 departures by 15 minutes – 2 hours on Thursday. Some flights might also be cancelled. There also might be difficulties in delivering baggage in time. 

You can check your flight status here. 

We inform customers of flight cancellations and delays by sending them text messages. We ask you to kindly check from Manage booking that we have your current contact information so that the text messages can reach you. 

If your flight is cancelled: 

• We offer a new routing to all customers whose flights are cancelled, and you will see the rerouting in Manage booking or mobile app. 
• If the new routing suits you, please arrive at the airport according to your new reservation. 
• If you wish to change the routing, please contact Finnair customer service by phone, chat, @finnairhelps on Twitter or Facebook. 

We apologize for all the inconvenience this is causing to our customers. 

Impact of the political protest on public transportation to and from airports on 2 February 

Many Finnish labour unions have announced that their members will organize a work stoppage on Friday, 2 February. The work stoppage will affect public transportation around Finland. 

Finnair bus between Helsinki centre and Helsinki-Vantaa airport and commuter trains will run normally, but we ask customers to reserve enough time for the journey to the airport. 

Finnair City Bus

Finnair leases extra capacity temporarily from DOT 

updated 23 January 2018 

Finnair leases an ATR-72 aircraft with crew to bring in an extra capacity as its current maintenance operations are temporarily lacking resources. The aircraft and the crew come from DOT, a Lithuanian subsidiary of Danish Air Transport. 

The aircraft operates on Finnish and regional routes between November 27, 2017, and February 9, 2018, if necessary. 

If you have a booking on any of the flights affected, we’ll do our best to inform you about the change in operating aircraft by text message. Please check from Manage booking that we have your current contact information. Please note that the change may also happen with a short notice.  

If you wish to change or cancel your flight due to the change in operating carrier, we ask you kindly to contact Finnair Customer Service. 

Air Berlin flights 

January 2018 

Air Berlin filed for insolvency on 15 August 2017 and they have now cancelled some flights that were scheduled for 15 October and after. 

We inform Finnair customers of flight cancellations by sending e-mails or SMS messages. We ask you to kindly check from Manage booking that we have your current contact information so that the messages can reach you. 

Finnair customers (ticket number 105-) booked on cancelled Air Berlin flights can: 

• change flight to Finnair operated flight +/- 2 weeks from the original flight date 
• change destination/departure airport within Germany according to availability 
• cancel the flight and get refund 

You can change or cancel the flight by contacting our customer service. We also serve our customers on Twitter @FinnairHelps and on Finnair Facebook pages. If you have made your booking through a travel agency or another airline, please contact them directly. 

We are following the situation closely and will update any new information on this page.

Checklist for Christmas travelers 

19 December 2017 

Holiday season increases the number of passengers at Helsinki Airport. We advise you to check-in and pay for possible extra bag fees on our website the previous day. 

Please arrive to the airport well before your flight as there may be queues for the bag drop and the security check. You can also bring your baggage to Helsinki Airport already on the previous evening. Baggage can be dropped off between 18:00 and 21:30. One family member may hand in the baggage for the whole family if he or she has all tickets and travel documents. 

Baggage 

The baggage allowance is marked on your ticket: e.g. 1 PC means that you can check in one bag max. 23 kg or a snowboard bag/ski bag up to 23 kg and 220 cm free of charge. Read more about travelling with sports equipment here. 

If you pay for extra baggage via Manage booking, it’ll cost you less than if you pay at the airport. 

Please check also your carry-on baggage allowance. Due to the limited space onboard it’s important that your carry-on baggage is within the size and weight limits. Read more. 

Restricted items 

Please note that for safety and security reasons, certain items are not allowed on board as carry-on baggage, and some items are not permitted aboard the aircraft even as checked baggage. E.g. all lithium batteries are restricted dangerous goods. Read more. 

Advance check-in 

Check-in may be completed 36 hours before flight departure either online or with our mobile application. Download Finnair app (iOS or Android). 

Helsinki Airport lounges 

• 24.12. Schengen lounge from 5.30 a.m.–4 p.m., Non-Schengen lounge from 2 p.m. to 6 p.m., Premium from 6 a.m. to midnight 
• 25.12. Schengen and Non-Schengen closed, Premium from 7 a.m. to 10.30 p.m. 
• 26.12. Normal opening hours 
• 31.12. Schengen lounge from 5.30 a.m. to 5 p.m., Non-Schengen and Premium normal opening hours 

Happy Holidays!

Yesterday's weather continues to affect Finnair’s traffic in the coming days 

13 December 2017 

The storm in Central Europe and the runway restrictions caused by heavy snowfall in Helsinki Airport on Tuesday congested Finnair operations at Helsinki Airport severely on Tuesday evening. An overtime working ban by Finnish aviation union also contributed partly to the situation. Finnair had to cancel over 60 flights, and many flights were delayed. 

Disruptions expected in the coming days 

During the night Finnair planned how to recover its operations as soon as possible. The recovery to normal traffic and rerouting of all customers will however take time. According to the current estimate, delays are expected in domestic and European traffic today on Wednesday and complete recovery traffic is expected on Thursday. Long haul traffic is expected to recover for most part on Thursday. 

We communicate about possible cancellations and delays directly to the customers by text messages. Please check from Manage booking that we have your current contact information. 

We serve customers by phone, chat and on Twitter @FinnairHelps. Please note that our customer service is very congested. In case your issue is not urgent, we kindly recommend you contact us later this week. 

Delays in Finnair long-haul flights departing Helsinki 

The long delays of 12 December continue to be reflected in Finnair’s long-haul operations during Wednesday. The following long-haul from Helsinki will be delayed: 

• AY161 HEL-SGN, scheduled departure time 16:15 local time, estimated departure time 20:30 
• AY073 HEL-NRT, scheduled departure time 17:20 local time, estimated departure time 19:50 
• AY087 HEL-PVG, scheduled departure time 17:25 local time, estimated departure time 19:00 
• AY041 HEL-ICN, scheduled departure time 17:30 local time, estimated departure time 21:30 
• AY091 HEL-CKG, scheduled departure time 17:50 local time, estimated departure time 18:20 
• AY085 HEL-PEK, scheduled departure time 18:00 local time, estimated departure time 18:15 
• AY155 HEL-KBV, scheduled departure time 19:25 local time, estimated departure time 22:20 

FINNAIR DEPARTURES AND ARRIVALS 

Delayed baggage 

We deliver all delayed baggage to the customers. Our customer service is congested, but we’ll contact you as soon as your baggage has arrived in order to organize transportation. 

We apologize to all our customers for the disruptions. 

Finnair press release 

Heavy snowfall causes delays in flights and other operations during the evening of 12 December 

12 December 2017 

Heavy snowfall at Helsinki is affecting Finnair and other airlines’ operations on the evening of 12 December. We ask customers to prepare for long delays in flight departures. Also, the flights returning to Helsinki from European cities will arrive with delays during the night, and due to limited resources available for unloading the aircraft at night time, it, unfortunately, may take a long time for the passengers to get to leave the aircraft. We also expect there to be delays in baggage delivery, and Finnair will deliver any luggage left behind to the customers later on. 

We communicate possible flight cancellations directly to customers with text messages, provided that the reservation includes a mobile number. Our customer service is unfortunately congested, and we ask for customers’ patience. 

We apologize for all the inconvenience this is causing to our customers and ask for their patience and understanding in this difficult situation. Finnair staff together with our partners are doing their best to get customers to their destinations, but it is likely that the delays of today’s traffic will be reflected in some delays also on Wednesday 13 December.

Some Tampere and Turku flights operated temporarily by bus 

11 December 2017 

Due to temporary lack of maintenance resources, some Tampere and Turku flights from 13 to 29 December 2017 will be operated by Lehtimäki charter buses.  

The following flights between Helsinki Airport and Tampere will be operated by bus:  

AY263 13:35-14:10 and AY264 14:35-15:15 on 14, 17 and 19 December 

AY265 16:00-16:35 and AY266 17:05-17:40 on 13, 15, 18, 20, 21, 22, 27, 28 and 29 December 

AY267 21:10-21:50 and AY268 22:25-23:05 on 13, 14, 15, 17, 18, 19, 20, 21, 22, 27, 28 and 29 December  
 
The following flights between Helsinki Airport and Turku will be operated by bus:  

AY223 13:55-14:30 and AY224 14:50-15:25 on 13, 18, 20, 21, 22, 27, 28 and 29 December 

AY225 16:15-16:50 and AY226 17:10-17:45 on 14, 15, 17 and 19 December 

Busses to Helsinki depart from Tampere and Turku airports 3 hours before the flight’s original scheduled arrival time at Helsinki. Busses to Tampere and Turku depart from Helsinki Airport platform 28 15 min after the flight’s original scheduled departure time. The travel time is approximately two hours. Customers on flights affected are asked to do the check-in at the airport before getting on the bus. 
 
Example: 

AY223 HEL-TKU: flight schedule 13:55-14:30; bus leaves from Helsinki at 14:10 and arrives at Turku airport approximately at 16:10 

AY224 TKU-HEL: flight schedule 14:50-15:25; bus leaves from Turku at 12:25 and arrives at Helsinki approximately at 14:25 

If you have a booking on any of the flights affected, we’ll inform you about the change by text message or e-mail. Please check from Manage booking that we have your current contact information.  

Due to the change in operations, customers can also change the flight to +/- 2 days from the original flight date or cancel the flight and get a refund. If you wish to change or cancel your flight, we ask you kindly to contact Finnair Customer Service. We also serve you on Twitter @FinnairHelps. If you have made your booking through a travel agency or another airline, please contact them directly. 

We are very sorry for the inconvenience that these extraordinary arrangements cause to our customers. 

Finnair leases extra capacity temporarily from DOT 

10 December 2017 

Finnair leases an A320 aircraft with crew to bring in extra capacity as its current maintenance operations is temporarily lacking resources. The aircraft and the crew come from DOT, a Lithuanian subsidiary of Danish Air Transport. 

The aircraft operates on Finnish and European routes between 11 and 24 December 2017 if necessary. 

If you have a booking on any of the flights affected, we’ll do our best to inform you about the change in operating aircraft by text message. Please check from Manage booking that we have your current contact information. Please note that the change may also happen with short notice.  

If you wish to change or cancel your flight due to the change in operating carrier, we ask you kindly to contact Finnair Customer Service. 

Finnair leases extra capacity temporarily from Jet Time 

7 December 2017 

Finnair leases B737-700 aircraft with crew to bring in extra capacity as its current maintenance operations are temporarily lacking resources. The aircraft and the crew come from Jet Time. The aircraft operates on Finnish and regional routes between December 4, 2017 and December 23, 2017, if necessary. 

The service and meal concepts are Finnair and there will be pre-order meals and pre-order shopping delivered to the flights but no onboard shopping. There are no changes in the flight schedule. 

We are sorry for the inconvenience. If you have a booking on any of the flights affected, we’ll do our best to inform you about the change in operating aircraft by text message. Please check from Manage booking that we have your current contact information. Please note that the change may also happen with a short notice. 

If you wish to change or cancel your flight due to the change in operating carrier, we ask you kindly to contact Finnair Customer Service. 

Finnair to operate triangle flights Helsinki-Kokkola-Kemi-Helsinki until 1 September 

24 August 2017 

Due to an ongoing ATR maintenance program, Finnair will make some changes to its Kokkola and Kemi flights until 1 September 2017.

The AY587/AY588 evening flights to Kemi and the AY597/ AY598 morning flights to Kokkola will be combined as a new triangle flight with an overnight in Kemi. 

Finnair will update all customer reservations to the new routing, and this requires no actions by the customer. If the new route is not suitable for you, you can: 

• change your travel date on the same route with +/- 2 weeks from the original travel dates or 
• cancel your booking and get a refund for your ticket. 

We kindly ask customers who wish to change their travel plans or cancel their tickets to contact Finnair customer service at +358 9 8140 140. Customer service is also available on Twitter @Finnairhelps and on Finnair Facebook pages. 

G20 Summit in Hamburg 

29 June 2017 

Due to the G20-Summit, the traffic in Hamburg may be congested from 6 to 9 July. We recommend passengers to reserve extra time for their way to and from the airport and to use the S1 S-Bahn (metro rail) line. 

Moreover, enhanced passport and document checks should be expected on all flights to Hamburg. 

More information about the G20 can be found online at www.g20.org or www.hamburg.de.

Compulsory passport control for travellers to Italy during 10-30 May 2017 

9 May 2017 

Due to the upcoming G7 summit in Taormina Sicily, Italy has issued compulsory passport control from the 10 to 30 May 2017.

All passengers travelling to/from Italy must present a valid passport or national ID-card (EU) to enter the country. A driver’s license is not accepted as proof of ID.

Finnair to operate triangle flights Helsinki-Umeå-Vaasa-Helsinki during 26.6.-18.8.2017 

27 April 2017 

Due to operational reasons, Finnair will make some changes to its Umeå and Vaasa flights during summer 2017. 

The flights AY683/AY684 operated by BRA will be cancelled between June 26 and August 18, 2017. Instead, Finnair will fly from Umeå to Helsinki via Vaasa from Monday to Friday as follows: 

Monday-Friday, 26.6.-18.8.2017 flight AY4749 will replace the flights AY323/324 from Helsinki to Vaasa and back. 

Flight AY4749 is operated by Norra, with an ATR aircraft, and its route is Helsinki-Umeå-Vaasa-Helsinki with the following schedule: 

HEL-UME 1155-1215 
UME -VAA 1235-1410 
VAA-HEL 1430-1530 HEL 

During 4.8.-18.8. on Fridays, the schedule for AY4749 is HEL 1140-1200 / UME 1220-1355 VAA / 1415-1515 HEL 

AY4749 offers a connection from Umeå via Vaasa to Helsinki and onwards to Finnair’s Asian and European network. 

Finnair will update all customer reservations to the new routing, and this requires no actions by the customer. If the new route is not suitable for you, you can: 

• change your travel date on the same route with +/- 2 weeks from the original travel dates or 
• cancel your booking and get a refund for your ticket. 

We kindly ask customers who wish to change their travel plans or cancel their tickets to contact Finnair customer service at +358 9 8140 140. Customer service is also available on Twitter @Finnairhelps and on Finnair Facebook pages. 

Flights to/from Miami suspended for summer 2017 

24 March 2017 

Due to operational reasons, Finnair flights to/from Miami between 4 May and 29 September 2017 have been cancelled. Flights to Miami will resume on 1 October with three weekly frequencies. 

We inform customers of flight cancellations by sending e-mails or SMS messages. We ask you to kindly check from Manage booking that we have your current contact information so that the messages can reach you. 

Due to the cancellation: 

• we can reroute you to your destination on other oneworld carriers according to seat availability +/- 3 days from your original travel date. 
• you can change your travel dates free of charge for dates between 1 April and 3 May or 1 October and 30 November according to seat availability (Finnair operated flights/wetlease, excluded dates HEL-MIA 12, 19 and 26 October, MIA-HEL 22 and 28 October and 4 November). 
• you can fly to/from New York or Chicago instead, travel period from 1 April to 30 September (Finnair operated flights, according to seat availability). 
• you are entitled to a ticket refund if you choose not to travel. 

You can change or cancel your trip by contacting our customer service or your travel agency. 

We're sorry for the inconvenience the cancellation causes you!

Flight cancellations and delays due to IAU airport strike on Friday, 17 March 

15 March 2017 

Strike and support actions are planned for Friday, March 17 from 3 pm – 7 pm EET at Helsinki Airport, related to the dispute between the Finnish Aviation Union and the service sector employer union Palta about labour agreements in Airpro Oy. The strike will considerably impact Finnair’s flights on Friday, as during the strike, critical ground services are not available or are very limited. Finnair is not a party to the labour dispute. 

Flight cancellations and other changes are updated on this page. We also communicate directly with text messages and email to customers whose flights are impacted. We ask you to kindly check from Manage booking that we have your current contact information so that the messages can reach you. 

Customers, who have a reservation for a Finnair flight on Friday, March 17 or to one of the other possible strike days (22 March, 23 March and 24 March), can change their travel date until April 9 to avoid travelling on the dates when the strike can affect Finnair’s flights. 

If your flight IS on the list of cancelled flights:

1. Check from Manage booking on finnair.com if we have already found an alternative flight for you. Check also that your contact details are up to date. 
2. If you accept the new routing, please check-in and arrive at the airport according to the new booking. 
3. If the alternative flight doesn’t suit your plans, please contact Finnair customer service. 
4. If an alternative flight isn’t yet shown in Manage booking, please be patient – finding alternative flights for thousands of customers will take some time. 
5. You can also change your travel date until April 9 
6. If we cannot find an alternative flight for you, you can change the travel date or apply for a refund to the ticket 

If you have bought your ticket directly from Finnair, you can apply for a refund of a cancelled flight and bought ancillary services here. 

If your flight is on March 17 and your flight IS NOT on the list of cancelled flights: 

1. Check that your contact details are up to date in Manage booking on finnair.com, so that you will receive possible messages about delays or earlier departure time. 
2. Reserve enough time as Helsinki Airport is most likely congested. 
3. Check-in online prior to arriving at the airport. 
4. If possible, travel with hand luggage only, as baggage handling will be disturbed. Please follow the normal rules regarding hand luggage size and weight. 
5. Reserve snacks for longer European flights as the onboard meal and drink service will be restricted. 

Flights cancelled on Friday March 17:

AY675 Helsinki – Gothenburg 
AY201 Helsinki – Kajaani 
AY989 Helsinki – Stockholm (Bromma) 
AY633 Helsinki – Stockholm (Arlanda) 
AY593 Helsinki - Kokkola 
AY365 Helsinki - Oulu 
AY121 Helsinki – Riga 
AY323 Helsinki – Vaasa 
AY507 Helsinki – Kuopio 
AY641 Helsinki – Tukholma (Arlanda) 
AY263 Helsinki – Tampere 
AY107 Helsinki – Tallinn 
AY585 Helsinki – Kemi 
AY223 Helsinki – Turku 
AY684 Umeå – Helsinki 
AY634 Tukholma (Arlanda) – Helsinki 
AY990 Tukholma (Bromma) – Helsinki 
AY264 Tampere – Helsinki 
AY366 Oulu – Helsinki 
AY594 Kokkola – Helsinki 
AY676 Gothenburg – Helsinki 
AY108 Tallinn - Helsinki 
AY508 Kuopio – Helsinki 
AY324 Vaasa – Helsinki 
AY813 Helsinki – Brussels 
AY122 Riga – Helsinki 
AY201 Helsinki – Jyväskylä 
AY224 Turku – Helsinki 
AY683 Helsinki – Umeå 
AY571 Helsinki – Jyväskylä 
AY265 Helsinki – Tampere 
AY367 Helsinki – Oulu 
AY565 Helsinki – Kajaani 
AY937 Helsinki – Manchester 
AY659 Helsinki – Oslo 
AY677 Helsinki – Gothenburg 
AY795 Helsinki – Milan 
AY873 Helsinki – Paris 
AY489 Helsinki – Joensuu 
AY642 Stockholm (Arlanda) – Helsinki 
AY869 Helsinki – Geneva 
AY125 Helsinki – Riga 
AY225 Helsinki – Turku 
AY133 Helsinki – Vilnius 
AY113 Helsinki – Tallinn 
AY325 Helsinki – Vaasa 
AY707 Helsinki – Dusseldorf 
AY559 Helsinki-Ivalo-Kittilä-Helsinki 
AY817 Helsinki – Brussels 
AY372 Oulu - Helsinki 
AY509 Helsinki - Kuopio 
AY983 Helsinki – Stockholm (Bromma) 
AY369 Helsinki – Oulu 
AY743 Helsinki – Warsaw 
AY586 Kemi – Helsinki 
AY855 Helsinki – Hamburg 
AY645 Helsinki – Stockholm (Arlanda) 
AY266 Tampere – Helsinki 
AY226 Turku – Helsinki 
AY667 Helsinki – Copenhagen 
AY572 Jyväskylä – Helsinki 
AY114 Tallinn – Helsinki 
AY169 Helsinki – St. Petersburg 
AY315 Helsinki – Vaasa 
AY515 Helsinki – Kuopio 
AY595 Helsinki – Kokkola 
AY105 Helsinki – Tallinn 
AY368 Oulu – Helsinki 
AY490 Joensuu – Helsinki 
AY326 Vaasa – Helsinki 
AY510 Kuopio – Helsinki 
AY566 Kajaani – Helsinki 
AY126 Riga – Helsinki 
AY678 Gothenburg – Helsinki 
AY660 Oslo – Helsinki 
AY984 Stockholm (Bromma) – Helsinki 
AY106 Tallinn – Helsinki 
AY646 Stockholm (Arlanda) – Helsinki 
AY134 Vilnius – Helsinki 
AY316 Vaasa – Helsinki 
AY516 Kuopio – Helsinki 
AY170 St. Petersburg – Helsinki 
AY596 Kokkola – Helsinki 
AY559 Helsinki-Ivalo-Kittilä-Helsinki 
AY814 Brussels – Helsinki 
AY744 Warsaw - Helsinki 
AY708 Dusseldorf - Helsinki 
AY856 Hamburg – Helsinki 
AY938 Manchester – Helsinki 
AY668 Copenhagen – Helsinki 
AY818 Brussels – Helsinki 
AY796 Milan – Helsinki 
AY870 Geneva – Helsinki 
AY874 Paris – Helsinki 

The strike also affects catering services and baggage handling

Finnair’s on-board meal and drink service will also be limited during the strike; only water and juice can be served on domestic and Europe flights. The delivery of pre-order meals and other products will also be significantly restricted. 

Finnair recommends customers to travel only with hand luggage on Friday, March 17, if possible, as also baggage handling will be disturbed. Normal weight and size limitations of hand luggage must be followed. 

Longer waiting times are unfortunately expected in Finnair’s customer service, and we ask for customers’ patience. Customers can contact Finnair via the Chat service on Finnair’s internet pages, by phone or in social media by sending a message to @finnairhelps on Twitter or a private message on Finnair’s Facebook pages. 

More information about the strike and support actions can be found on Finavia’s internet pages at www.finavia.fi.

Strikes announced for Tuesday, 14 March have been cancelled 

12 March 2017 

Finnair has received information that the strikes that the Finnish Aviation Union IAU strike and support strikes had planned for Tuesday, March 14 have been cancelled, and Finnair thus aims to operate its traffic normally on Tuesday. 

Cancellations of a few individual domestic flights are unfortunately still possible, as we had to start preparations for the announced strike already during the weekend. We aim to get all flights back into the program, but if an individual flight must be cancelled, we will inform affected customers with text messages during Monday and offer suitable rerouting options.

Flight cancellations and delays due to IAU strike on Friday, March 10

9 March 2017 

Strike and support actions are planned for Friday, March 10 from 3 pm – 7 pm EET at Helsinki Airport, related to the dispute between the Finnish Aviation Union and the service sector employer union Palta about labour agreements in Airpro Oy. The strike will considerably impact Finnair’s flights on Friday, as during the strike, critical ground services are not available or are very limited. Finnair is not a party to the labour dispute. 

Flight cancellations and other changes are updated on this page. We also communicate directly with text messages and email to customers whose flights are impacted. We ask you to kindly check from Manage booking that we have your current contact information so that the messages can reach you. 

Customers, who have a reservation for a Finnair flight on Friday, March 10 or to one of the other possible strike days (14 March and 17 March), can change their travel date until April 2 to avoid travelling on the dates when the strike can affect Finnair’s flights. 

If your flight is cancelled
If you have bought your ticket directly from Finnair, you can apply for a refund of a cancelled flight and bought ancillary services here. 

Flights cancelled on Friday March 10 
AY853 Helsinki - Hamburg 
AY699 Helsinki - Billund 
AY911 Helsinki - Berlin 
AY933 Helsinki - Manchester 
AY741 Helsinki - Warsaw 
AY879 Helsinki - Paris 
AY463 Helsinki - Ivalo 
AY675 Helsinki - Gothenburg 
AY201 Helsinki - Kajaani 
AY665 Helsinki - Copenhagen 
AY655 Helsinki - Oslo 
AY989 Helsinki - Stockholm (Bromma) 
AY427 Helsinki - Rovaniemi 
AY593 Helsinki - Kokkola 
AY365 Helsinki - Oulu 
AY121 Helsinki - Riga 
AY323 Helsinki - Vaasa 
AY507 Helsinki - Kuopio 
AY641 Helsinki - Stockholm 
AY263 Helsinki - Tampere 
AY107 Helsinki - Tallinn 
AY585 Helsinki - Kemi 
AY223 Helsinki - Turku 
AY371 Helsinki - Oulu 
AY684 Umeå - Helsinki 
AY700 Billund - Helsinki 
AY912 Berlin - Helsinki 
AY990 Stockholm (Bromma) - Helsinki 
AY934 Manchester - Helsinki 
AY264 Tampere - Helsinki 
AY366 Oulu - Helsinki 
AY594 Kokkola - Helsinki 
AY676 Gothenburg - Helsinki 
AY108 Tallinn - Helsinki 
AY464 Ivalo - Helsinki 
AY508 Kuopio - Helsinki 
AY324 Vaasa - Helsinki 
AY428 Rovaniemi - Helsinki 
AY813 Helsinki - Brussels 
AY122 Riga - Helsinki 
AY201 Helsinki - Jyväskylä 
AY663 Helsinki - Copenhagen 
AY854 Hamburg - Helsinki 
AY224 Turku - Helsinki 
AY656 Oslo - Helsinki 
AY746 Warsaw - Helsinki 
AY666 Copenhagen - Helsinki 
AY683 Helsinki - Umeå 
AY571 Helsinki - Jyväskylä 
AY265 Helsinki - Tampere 
AY367 Helsinki - Oulu 
AY565 Helsinki - Kajaani 
AY833 Helsinki - London 
AY937 Helsinki - Manchester 
AY659 Helsinki - Oslo 
AY677 Helsinki - Gothenburg 
AY873 Helsinki - Paris 
AY489 Helsinki - Joensuu 
AY637 Helsinki - Stockholm 
AY642 Stockholm - Helsinki 
AY869 Helsinki - Geneva 
AY125 Helsinki - Riga 
AY225 Helsinki - Turku 
AY880 Paris - Helsinki 
AY133 Helsinki - Vilnius 
AY113 Helsinki - Tallinn 
AY325 Helsinki - Vaasa 
AY372 Oulu - Helsinki 
AY509 Helsinki - Kuopio 
AY983 Helsinki - Stockholm (Bromma) 
AY917 Helsinki - Berlin 
AY743 Helsinki - Warsaw 
AY586 Kemi - Helsinki 
AY57 Helsinki - Shanghai 
AY266 Tampere - Helsinki 
AY226 Turku - Helsinki 
AY572 Jyväskylä - Helsinki 
AY114 Tallinn - Helsinki 
AY315 Helsinki - Vaasa 
AY515 Helsinki - Kuopio 
AY595 Helsinki - Kokkola 
AY105 Helsinki - Tallinn 
AY368 Oulu - Helsinki 
AY490 Joensuu - Helsinki 
AY326 Vaasa - Helsinki 
AY638 Stockholm - Helsinki 
AY510 Kuopio - Helsinki 
AY566 Kajaani - Helsinki 
AY126 Riga - Helsinki 
AY664 Copenhagen - Helsinki 
AY678 Gothenburg - Helsinki 
AY660 Oslo - Helsinki 
AY984 Stockholm (Bromma) - Helsinki 
AY106 Tallinn - Helsinki 
AY134 Vilnius - Helsinki 
AY316 Vaasa - Helsinki 
AY516 Kuopio - Helsinki 
AY596 Kokkola - Helsinki 
AY814 Brussels - Helsinki 
AY744 Warsaw - Helsinki 
AY918 Berlin - Helsinki 
AY938 Manchester - Helsinki 
AY834 London - Helsinki 
AY870 Geneva - Helsinki 

The strike also affects catering services and baggage handling

Finnair’s on-board meal and drink service will also be limited during the strike; only water and juice can be served on domestic and Europe flights. The delivery of pre-order meals and other products will also be significantly restricted. 

Finnair recommends customers to travel only with hand luggage on Friday, March 10, if possible, as also baggage handling will be disturbed. Normal weight and size limitations of hand luggage must be followed. 

Longer waiting times are unfortunately expected in Finnair’s customer service, and we ask for customers’ patience. Customers can contact Finnair via the Chat service on Finnair’s internet pages, by phone or in social media by sending a message to @finnairhelps on Twitter or a private message on Finnair’s Facebook pages. 

More information about the strike and support actions can be found on Finavia’s internet pages at www.finavia.fi.

Strike and support strikes will have a significant impact on Finnair flights on Sunday, March 5 and Monday, March 6 

5 March 2017 

The strikes and support strikes taking place on Monday, March 6, between 3 am and 9 am will have a significant impact on Finnair’s operations despite the fact that Finnair is not in any way a party to the labour dispute between the Finnish Aviation Union (IAU) and the service sector employer union, Palta. Critical ground handling services, provided by Finnair’s subcontractors, are expected to be very limited or not available at all. 

Finnair is forced to cancel the following flights on Sunday, March 5, and on Monday, March 6. Flights are also expected to be delayed on Monday. 

Cancelled flights are: 

On Sunday: 
AY327 Helsinki – Vaasa 
AY229 Helsinki – Turku 
AY269 Helsinki – Tampere 
AY575 Helsinki – Jyväskylä 
AY517 Helsinki – Kuopio 

On Monday: 
AY320 Vaasa – Helsinki 
AY230 Turku – Helsinki 
AY270 Tampere – Helsinki 
AY574 Jyväskylä – Helsinki 
AY522 Kuopio – Helsinki 
AY671 and AY672 Helsinki – Gothenburg – Helsinki 
AY211 Helsinki – Kokkola – Tampere – Helsinki 
AY503 and AY504 Helsinki – Kuopio – Helsinki 
AY215 Helsinki – Mariehamn – Turku – Helsinki 
AY363 and AY364 Helsinki – Oulu – Helsinki 

Finnair will inform customers booked on these flights directly with text messages and by email. We ask you to kindly check from Manage booking that we have your current contact information, so that the messages can reach you. 

Customers whose flights won’t be operated due to the strike or support strike can either 

• seek ticket refund 
• change their travel date until March 20 without extra charges, according to seat availability 

We're sorry for the inconvenience the cancellation causes you! 

Customers travelling on Monday, March 6 should prepare for flight delays during the whole day. 

Finnair’s onboard meal and drink service will also be limited due to the strike. Only water can be served on domestic and European flights. The delivery of pre-order meals and other products will also be significantly restricted. 

Finnair recommends customers to travel only with hand luggage whenever possible, as also baggage handling will be disturbed. Normal weight and size limitations of hand luggage must be followed. 

Longer waiting times are expected in Finnair’s customer service, and we ask for customers’ patience. Customers can contact Finnair via the Chat service on Finnair’s internet pages, by phone or in social media by sending a message to @finnairhelps on Twitter or a private message on Finnair’s Facebook pages. 

More information about the strike and support actions can be found on Finavia’s internet pages at www.finavia.fi.

Possible air traffic strikes may cause congestion at Helsinki Airport 

2 March 2017 

The Finnish Aviation Labour Union (IAU) has issued strike notices concerning the ground handling operations and security control services for the following time periods: 03.3.2017 at 14 - 19 pm, 06.3.2017 at 03 - 09 am, 10.3.2017 at 15 - 19 pm and 14.3.2017 at 03 - 09 am. 

Finnair is not part of the dispute and Finnair flights would not be affected, but the security check could take longer than normal at Helsinki Airport. 

We are monitoring the situation and any changes will be updated on this page.

An executive order on entry restrictions to the US has been suspended 

4 February 2017 

Finnair has received confirmation from US Customs and Border Protection that the Executive Order issued from the White House on entry restrictions of nationalities of 7 countries has been suspended. The suspension will be in effect until the legality of the EO has been decided in court. 

This means that nationals of Iran, Iraq, Libya, Somalia, Sudan, Syria and Yemen holding valid US visas will, with immediate effect, be allowed to enter the US. 

We are monitoring the situation and any changes or new instructions from the US authorities will be updated on this page.

Finnair extends the lease of an Airbus 330 from Iberia for its Miami route 

5 January 2017 

Due to operative reasons Finnair uses leased aircraft and crew from Spanish airline Iberia on the Helsinki – Miami route from 10 January to 1 May 2017. The flight schedule remains the same, and this does not require any action from the customers. We have a good experience of the co-operation with Iberia from 2014 when the company operated some of our flights to/from New York.  

The aircraft is a three years old A330-300. The English-speaking crew comes from Iberia, and two Finnair cabin crew members join the crew to support the customer service. As of 1 February, the cockpit crew comes from Iberia and the cabin crew comes from Finnair. The meal concept onboard is the Finnair meal concept. There are a personal entertainment system and Iberia's chargeable internet connection both in Economy and Business class. Business class has full-flat seats. 

When you buy tickets through finnair.com, the operating airline is shown on the ‘Select Flights’ page. If you have already made a booking on any of the flights affected, we will inform you about the change in operating aircraft by pre-departure email 30, 15 and 1 day before your flight. Please check from Manage booking that we have your current contact information.   

Due to the change in flight operator: 

• You can be rerouted on other oneworld carriers according to seat availability. 
• You are entitled to a ticket refund if you choose not to travel.  
• You can change your trip free of charge for dates between 2 May and 31 May 2017 according to seat availability.  

If you wish to change or cancel your flight, kindly contact Finnair Customer Service. We also serve our customers on Twitter @FinnairHelps and on Finnair Facebook pages. If you have purchased your ticket from another airline or from a travel agent, please contact them directly.

Unfortunately, there are no Economy Comfort seats in the aircraft. If you have purchased an Economy Comfort seat, we will re-seat you to a seat with more leg space. If no such seats are available, we will refund the amount paid to your credit card. This does not require any action from you. If you have purchased any other seat, you will automatically be re-seated to a similar seat.   

We are sorry for the inconvenience the change in flight operator may cause you.

Possible flight cancellations due to working restrictions set by pilots’ union 

1 January 2017  

Finnair is preparing for possible flight cancellations due to working restrictions set by the Finnish Pilots’ Association. Finnair has been forced to cancel several flights and may need to cancel some more flights within next days for example if a pilot becomes ill and there aren’t enough standby and management pilots to fill the position. Collective labour agreement negotiations are ongoing between Finnair and the pilot union to reach a solution.  

We inform customers of flight cancellations and delays directly via text messages. Please check that we have your correct contact information at Manage booking so that our text message reaches you well. You can also check up to date flight information on this page. 

If your flight is cancelled, you can:  

• postpone the trip free of charge between 1 January and 31 March 2017 according to seat availability. 
• fill in a refund application in order to get a refund of the ticket fare. 

We will also try to look for an alternative flight that enables you to continue your trip as smooth as possible. 

We are following the situation closely and will update any new information on this page, Facebook and Twitter. 

We are very sorry for the inconvenience the situation causes to our customers.