Use the form below to claim a refund for an unused flight ticket, an unused portion of a ticket, or a pre-paid additional service that we were unable to provide for you (such as seating or a meal). If you book your trip through a travel agent, please contact them for a refund.
You can claim a refund for an unused flight ticket or part of it if the terms of your flight ticket allow it or if one of the following changes occurs to your flight and you are therefore not departing:
- your flight has been cancelled
- your flight was delayed for more than 5 hours, and the purpose of your trip is no longer valid
- your flight was overbooked, and you need to change flights
- there is a schedule change of more than 1 hour for your planned flight (schedule changes less than 1 hour, a refund will be based on ticket rules).
If you have purchased Finnair Cancellation Cover and could not travel due to sickness, you can apply for a refund on the Finnair Cancellation Cover Claim page.
If you have already used your flight ticket or travel extra but want to apply for compensation or give feedback, you can do it through the Feedback and claims page.
Our handling times
Due to the effects of the Finnish Air Line Pilots' Association's (SLL) industrial action on Finnair flights, we are getting more refund requests than normal. Our refund handling time is, on average, 1–3 weeks. We are sorry to keep you waiting.
We send you a confirmation email after we have received your request and after we have handled it.
Please send your request only once, as duplicates will delay handling the applications. If you have inbound and outbound flights on the same ticket, you need to complete the refund form only once.
Have questions about your refund requests? Our chatbot Sisu is happy to help you with your questions. You can start a chat with Sisu at the bottom right corner of our website. If you already have an active refund request, you check its status on our Refund status page.
In case you decide to cancel your reservation
- Cancel your reservation first on the Manage booking page or through our chat service.
- Then apply for a refund using the form below.
- If you want to apply for a refund for several bookings, note that you need to send a separate form for each booking.
- Please note that a refund depends on your ticket type. If you are entitled to a refund, it will be calculated according to the fare rules of the ticket you have purchased.
- You can find the ticket type you have chosen from the booking confirmation email you received after making your booking. Find more details about the ticket types and fare rules on the Finnair ticket types page.
In case we have cancelled your flight due to a flight disruption
- In case you don’t want to use any of the flights in your booking and wish to cancel your whole booking, use the online form below to apply for a refund.
- If you want to use some of the flights in your booking and apply for a refund of a cancelled flight, please contact us through our chat service.
- We will fully refund the unused part of your flight ticket if we have cancelled your flight due to flight disruption.
In case your flight is otherwise disrupted
- Cancel your reservation first through Manage booking or our chat service.
- Then apply for a refund using the form below.
- We will fully refund the unused part of your flight ticket if you choose not to travel due to a heavy delay of more than 5 hours or when you need to change flights because of a flight overbooking.
Refund options
We will pay the refund to the same credit card account or to another payment method that you used to purchase the ticket. It is good to know that the refund payment may be shown on the date your ticket was issued instead of the refund payment date.
Please note that we process your personal data for the purpose of handling your refund request. Kindly minimise sharing any additional personal information that is not mandatory for handling your refund request. See the Finnair Privacy policy.