Airport and flights - Frequently asked questions | Finnair Japan

Frequently asked questions

Airport & Flights

At the airport

Is there a place where I can sleep at Helsinki Airport?

How long before the flight departure should I be at the airport?

Why is Finnair weighing passengers before flying?

From which terminal does my flight depart?

Where can I park at Helsinki Airport?

How do I proceed at the airport if I have done the check-in in advance with my computer or mobile phone?

From which gate does my flight depart?

Connecting flights

I am changing planes at Helsinki Airport and I have only 40 minutes to transfer. Will I make the connecting flight?

How much time do I need to transfer at Helsinki Airport?

What happens if I miss the connection during the transfer?

Delayed, cancelled and overbooked flights

My flight was disrupted, and I received a meal voucher as part of my hotel booking. How do I use the voucher?

I received a taxi voucher because my flight was disrupted. How do I use the voucher?

I’m booking a hotel due to a flight disruption. Can I book a hotel together with another passenger who is not on the same flight booking?

How do I book a hotel if my flight has been disrupted?

I received an SMS from FINNAIRCARE. Is the message from Finnair?

Will you reroute me to my destination if my flight is cancelled?

What happens if my flight is cancelled or delayed?

My flight is overbooked. How do you decide who gets on the plane?

Finnair lounges

How can I buy lounge access?

Do you have airport lounges?

Can I bring my child to the lounge?

Can I use the lounge in the non-Schengen area if my flight departs from the Schengen area?

Flight status

Is my flight leaving or arriving on time?

Missing a flight

What do I do if I miss my flight?

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