Special assistance and health

We want to offer you a smooth and comfortable journey with us. Just let us know in advance about any disabilities, medical conditions or need for assistance, and we will help you with the arrangements.

We hope you find the tips and information on these pages useful when preparing for your flight.

Travelling with medical conditions

If you have a medical condition that might affect your travelling, please contact us before your flight so that we can ensure your safety and comfort.

Special assistance at the airport and services on board

Do you need help in moving around the airport or boarding your flight due to reduced mobility or disability? Let us know in advance – we’ll be glad to assist you.

Travelling with your own wheelchair or other mobility aid

Are you travelling with your personal wheelchair or other mobility aid? Find out more information about carrying your equipment.

Travelling with an assistance dog

We warmly welcome your guide dog, hearing dog or service dog on board our flights.

Travelling while pregnant

You and your baby’s safety is our priority. Get to know our guidelines and restrictions regarding flying while being pregnant.

Children travelling alone and young travellers

From the check-in desk through the arrivals hall, we are here to turn your child’s experience into a wonderful adventure.

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