Frequently asked questions

What should I do if my baggage is lost or damaged?

If your baggage does not arrive on the same flight with you, please contact the Arrival Service desk in the arrivals hall where a delayed baggage report will be created and you will be provided a reference number, or create a report here.

With the reference number you can follow our search online through WorldTracer.

Read more about delayed, damaged and lost baggage.

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Related questions

What is a heavy bag?

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