Finnair Cancellation Cover | Finnair Hong Kong
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Finnair Cancellation Cover

Finnair Cancellation Cover allows you to cancel your flight and apply for a refund in case you cannot travel due to sudden sickness or accident to you or a close family member.

Cancellation Cover applies to the original flight fare and any additional travel extras provided by Finnair for those passengers that are not able to travel. If the sickness or accident occurs after the departure flight, the Cancellation Cover covers the price of the return flight or the equivalent amount of the total flight fare.

The imperative nature of the cancellation is always assessed based on medical reasons. Please note that you must provide a valid medical certificate along with the refund application form.

Prices*

You will see the Cancellation Cover price during the ticket booking flow.

*Prices are the same for one-way and return flights.
*Cancellation Cover is free of charge for children under 2 years.
*Cancellation Cover is only available for flights operated by Finnair and Norra.

Cancellation Cover covers

  •  The flight ticket price for those passengers who cannot travel due to sudden sickness, accident or death of their own, another passenger in the same booking, or a close family member.
  •  The price of any prepaid Finnair travel extras, including extra baggage, seats, pre-order meals, Finnair Lounge access and other flight-related travel extras provided by Finnair.
  •  The flight ticket price if the cancellation is due to a pregnancy-related complication until the end of the 36th week of pregnancy.

Cancellation Cover does not cover

  •  The price of a new flight ticket, the Cancellation Cover fee or any possible service fee collected when making the flight booking.
  •  Cancellation due to any other reason apart from sickness, accident or death, such as cancellations due to insufficient vaccination or travel documents.
  •  Any other travel-related costs, such as accommodation, car rental or activities. Cancellation Cover only covers the flight fare for Finnair flights and additional travel extras purchased from Finnair.

How to apply for a refund

  1. You must cancel the flight booking before the scheduled departure time of the first flight that will not be used. You can cancel your booking via Manage booking.
  2. You can apply for the refund by filling in the online refund application form on the Finnair website. You need to include a copy of a medical certificate indicating the sickness or accident preventing travelling and the duration of it. If the reason for cancellation is death, an official certificate or some other reliable clearance is required.
  3. If the refund claim is based on sickness, accident or death of a close family member who is not included in the flight booking, Finnair has the right to request evidence of the family connection.
  4. The refund claim must be sent within three (3) months from the original departure date for sickness or accident cases, and within six (6) months from the original departure date in case of death.

Finnair will handle the medical information related to Cancellation Cover with extra care and all information will be destroyed after the claims handling process has ended. For more information about handling personal information, please see Finnair’s privacy policy.

If you have any questions concerning Cancellation Cover, please contact Finnair customer service.

Examples

Finnair Cancellation Cover allows you to cancel your flight and apply for a refund in case you cannot travel due to sudden sickness or accident to you or a close family member.

One of the children falls ill and the whole family stays home

Cancellation Cover makes it possible to get a refund for all the passengers against the child’s medical certificate, excluding the possible online service fee on the Finnair website.

One of the adults falls ill and stays home, while the rest of the family travels

Cancellation Cover makes it possible to get a refund for the adult who is not travelling against his or her medical certificate, excluding the possible online service fee on the Finnair website.

The family’s grandmother falls ill, and the family does not want to travel

Cancellation Cover makes it possible to get a refund for the whole trip against the grandmother’s medical certificate, excluding possible online service fee on the Finnair website.

  • A close family member can be a married spouse, a common-law spouse, one’s own or spouse’s children, one’s own parents, siblings and grandparents or spouse’s parents, siblings and grandparents.
  • Cancellation Cover can only be purchased together with an Economy or Premium Economy Class flight booking and it cannot be purchased separately for a booking made previously.
  • Cancellation Cover is not available for Finnair Classic award flights.
  • Cancellation Cover will not cover pregnancy-related cancellations after the 36th week of pregnancy.
  • Cancellation Cover does not make it possible to get a refund for the flight ticket price simply because the passenger does not want to travel.
  • Cancellation Cover will not cover the cancelled trip in those respects that will be covered by some other party, such as insurance, employer or another third party.
  • Finnair Cancellation Cover is not an insurance but a paid extra service for a flight ticket. Insurance legislation will not be applied to Cancellation Cover.
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