Help and contacts

Please note that additional service fees may apply. Use the self-service options above to get help with your flights, bookings, Finnair Plus account and more.

Phone: +86 216 031 4544

Email: greaterchina@finnair.com

Open:

• In Chinese: Mon–Fri 9 a.m.–6 p.m.
• In English: Mon–Sun: 24h

All times are local.

Buying or changing flight tickets or travel extras, timetables, prices, and product enquiries:

Phone: +358 300 871 160 (€1.70/answered call + local network charge)

Please note that a local network fee is also charged by minute during the waiting time and during the call.

• In Finnish and Swedish: Mon–Fri 7 a.m.–6 p.m., Sat–Sun 8 a.m.–4 p.m. (Finnish time)
• In English: 24h

Traffic or payment disruption situations and special assistance services:

Phone: +358 9 818 0800 (local network charge)

Please note that there is also a local network fee that is charged by minute during the waiting time and during the call.

• In Finnish and Swedish: Mon–Fri 7 a.m.–6 p.m., Sat–Sun 8 a.m.–4 p.m. (Finnish time)
• In English: 24h

Finnair Plus program: Booking or changing award flight tickets, upgrades with Avios, and Finnair Plus program enquiries:

Phone: +358 300871161 (€1.70/answered call + local network charge)

Please note that there is also a local network fee that is charged by minute during the waiting time and during the call.

Mon–Fri 8 a.m.–6 p.m.

Finnair Plus program: Claim missing Avios:

Please use our claim missing Avios form.

Address:

SL/403, 
01053 FINNAIR, 
FINLAND

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If your baggage doesn’t arrive on the same flight with you, please contact the Arrival Service desk in the arrivals hall where a delayed baggage report will be created.

If you have accidentally left a personal item:

On our aircraft in Finland

From 9 September 2023 onwards, the item will be handed over to Excess Baggage Company.

Items forgotten before 9 September 2023 can be enquired from Suomen Löytötavarapalvelu. Please visit their website for contact information.

On our aircraft outside of Finland

Please contact the local airport’s lost and found office. Depending on the item and who finds it (flight crew or cleaning company), it may also be handed to a Finnair ground handling agent who will send it back to Finland to Excess Baggage Company.

Please note that if you’ve lost a passport on a flight to or from the non-Schengen area, it will be given to Finnish Border Control. Passports left on flights within the Schengen area will be given to the Excess Baggage Company.

Tobacco products and alcohol left on the aircraft are given to Helsinki Airport Customs Passenger Control.

At Helsinki Airport 

All items found at the terminals or parking areas of the airport are taken to the Excess Baggage Company service desk.

You can enquire about your lost item from the Excess Baggage Company online at www.lostproperty.org, via email at helsinki@excess-baggage.com or by phone at +358 9 81 71 19 68.