Why can’t I make changes to my reservation through Manage booking?

You can’t make changes through Manage booking, for example if

• you have a group booking.
• you have booked your trip through a travel agency or a tour operator.
• you have purchased your flight with a combination of money and Finnair Plus points.
• your flight is already cancelled from our systems and you have received a cancellation message.
• you have upgraded your flight with money or a tier benefit.

When you have booked your trip through a travel agency or tour operator or you have a group booking, please contact your agency to make changes. In other cases, our customer service will help you. We are sorry if our customer service is congested.