Why can’t I check in?

There may be several reasons why you can't check in at Finnair.com or with the Finnair app. For example:

• There are more than 36hrs to the departure (24hrs for flights to the USA)
• Your name and booking reference do not match your ticket
• The flight is operated by some other airline than Finnair or Norra
• Your ticket is not updated

If you are travelling with pets, you can check in online but will receive the boarding pass at the airport.   

The online check-in service is not available for flights departing from Burgas, Dubrovnik, Rimini, Salzburg and Split. 

For more information, please contact our customer service. The easiest and fastest way to contact us is via chat.