My flight was disrupted, and I received a meal voucher as part of my hotel booking. How do I use the voucher?

When you are offered hotel accommodation due to a flight disruption, you will receive a complimentary breakfast and meal at the hotel. If we’re not able to provide you with a meal at the hotel, we will offer you a separate meal voucher.

If you received a meal voucher via an online tool for flight disruption arrangements, please claim the voucher within that same tool. Follow these steps:

1. Purchase a meal at a restaurant and ask for a receipt after paying.
2. Go to the online tool for flight disruption arrangements (you received a link to it via SMS and/or email).
3. Open the Meal voucher section in the online tool.
4. Follow the instructions and scan the receipt.
5. Enter your bank account details and confirm them.
6. The money will be transferred to you within a week.

Please note that the meal voucher has a fixed value and may not cover the full cost of the meal.