Baggage handling for arriving and departing baggage at Helsinki Airport as well as customer service regarding delayed baggage via phone and email  is currently congested. We are sorry for the inconvenience and do our best to deliver your baggage to you as soon as possible. Delivering delayed baggage takes currently longer than normally and can take some days. We thank you for your patience. 

 If your baggage hasn’t arrived, please do the following:  

• Create a delay report for your baggage online. Please remember to fill all information correctly, for example fill your first and last names to the right fields. This helps you to follow the status of your bag later. 
• You can then follow the status of your baggage through WorldTracer service, using your last name and the report number.
• We will contact you personally to organise the delivery of your baggage, after it has arrived.  

Compensation

In case your baggage was delayed, you can apply for compensation from your insurance company or from us. We compensate reasonable costs of necessary items you purchase during your trip. Please send your request to us through this feedback form. We ask you to do it within 21 days of receiving your baggage. Please keep all the documents as long as your request is fully resolved.  

Read more detailed instructions here.  

You can check your passenger rights here.