I have enabled two-factor authentication. What should I do if I don’t currently have a mobile phone available (for example battery is empty or phone is broken)?

You can’t use two-factor authentication if your phone is not in service.

If you know that your phone won’t be in service for a while, it might be a good idea to disable the two-factor authentication. In that case please contact our customer service. Please note that disabling two-factor authentication through our customer service takes 1-2 days.

If your phone is in working order, you can disable two-factor authentication from your profile settings.