Frequently asked questions

I received an SMS from FINNAIRCARE. Is the message from Finnair?

If you’re offered hotel accommodation due to a flight disruption, you will receive an SMS from FINNAIRCARE. This message is sent by Finnair. It includes a link to an online tool through which you can book a hotel.

Depending on the contact details in your flight booking, you may also receive an email from noreply@customercare.finnair.com. This is the official email address for some of our disruption-related communication.

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My flight was disrupted, and I received a meal voucher as part of my hotel booking. How do I use the voucher?

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