First published on 30 November 2018

Changes are possible for example if several pilots become ill, and there are not enough stand-by to fill all the positions.

We are following the situation closely and will update any new information on this page. We do our best to minimize the effects on our customers. You can check up to date flight information here.

If you have a booking on any of the disrupted flights, we’ll contact you personally via SMS and/or e-mail. Please go to Manage booking on our website or Finnair App and check that we have your current contact information, so that we can reach you in a case of disruption.

Your options, if your flight is cancelled

• You can change your travel date +/- 2 days from the original date by contacting Finnair Customer Service.
• We do our best to re-route you to your destination as soon as possible. As the availability of alternative flights is limited, re-routing may take time. Thank you for your patience! After we’ve re-routed your journey, you can find your updated travel plan via Manage booking. If you wish to make changes to your re-routing, we kindly ask you to contact Finnair Customer Service.
• If changing the flight date or re-routing is not suitable for your travel plan, you can also apply for full refund for your unused flight ticket.

We are at your service on Twitter @FinnairHelps, in our Facebook pages and via chat on finnair.com. We are sorry that our customer service may be congested.

You can check your passenger rights on our website.

We apologize for any inconvenience!