First published on 2 April 2020

We have transitioned to a limited network and cancelled the majority of our flights temporarily as of 1 April until the situation improves. We have now cancelled flights until the end of June. We are operating a limited traffic plan on 1 April – 30 June 2020.

You’ll see the list of flights to be operated in April-June here.

Please note that we will operate this traffic plan provided that there are no travel restrictions set by the authorities. If the situation improves, we will do our best to add flights and routes to our traffic plan. We aim to return to a normal traffic plan as soon as possible and will tell about it, when we know more.

We are extremely sorry about the disruption and uncertainty this situation causes you. We follow the situation closely and will update any new information on this page.

WHEN YOUR FLIGHT IS CANCELLED ON 16 MARCH - 30 JUNE

• When your flight is cancelled, we’ll contact you personally via SMS and/or e-mail. Please go to Manage booking and check that we have your current contact information.
• You can change your travel dates until 30 November 2020 without a change fee by contacting our customer service. You can change your travel dates if
  • You made your booking via Finnair channels.
  • You have a Finnair operated and marketed flight.
  • There are available seats on your chosen new flight.
  • You make the change before the departure of your original flight. Please note that you need to select new dates for your travel when making the change. 
  • Please note that the change in the ticket rules doesn’t apply to Finnair Holidays, Aurinkomatkat (Suntours) and other tour operators’ customers.
  • If you have a group reservation, please contact your travel agency.
• Did you change your travel dates already once and would like to change them again? You can do it through Manage booking and travel until 30 November 2020 when the above listed requirements are fulfilled.
• You can apply for a refund for the unused part of your flight ticket just by filling in this online form. When any of the flights in your booking (for example only the return flight) has been cancelled, you can apply for a refund for all the unused flights on the same ticket. You can also choose a Finnair gift voucher as a refund option, when you have paid your ticket fully with money, meaning through online banking or credit card. We, unfortunately, have delays in the refund processing because of high refund application volumes. Our average handling time is approximately 8 weeks.
• If your flight is cancelled but you still want to travel, we do our best to re-route to your destination with other Finnair flights. Please note that the availability of alternative flights is very limited at the moment.

YOUR OPTIONS IF YOUR FLIGHT IS OPERATED ON 1 APRIL – 30 JUNE

• You can change your travel dates through Manage booking without a change fee and travel until 30 November, 2020, if
  • You booked your flight before 1 April 2020.
  • You made your booking via Finnair channels. 
  • You have a Finnair operated and marketed flight. 
  • There are available seats on your chosen new flight. 
  • You make the change before the departure of your original flight. Please note that you need to select new dates for your travel when making the change. 
  • Please note that the change in the ticket rules doesn’t apply to Finnair Holidays, Aurinkomatkat (Suntours) and other tour operators’ customers. 
  • If you have a group reservation, please contact your travel agency.
  • If you have purchased your ticket partly with Finnair Plus points or you have upgraded your flight with money or a tier benefit, please contact our customer service to change your travel dates.
• If you are not able to travel because of current travel restrictions, you can cancel your booking at Manage booking and then apply for a refund through this form. In other cases, if we haven’t cancelled your flight but you wish to cancel your reservation, refund will be according to the ticket rule. 

CONTACTING OUR CUSTOMER SERVICE

If you booked your ticket through a travel agency, please contact them to make changes to your reservation or to apply for a refund. Our customer service is working hard to help you in this extremely exceptional situation. We are at your service also on Twitter @FinnairHelps, on our Facebook pages and via chat on finnair.com. We are sorry if our customer service is congested.

TRAVEL EXTRAS

If you purchased a travel extra and change your travel date, we will move the travel extra to your new flight if possible, otherwise, you can apply for a refund online for an undelivered service. Also, if your flight is cancelled, you can apply for a refund for any travel extras you had purchased and didn’t receive. 

You can see your passenger rights here.