I received a taxi voucher because my flight was disrupted. How do I use the voucher?
If your flight is disrupted and you are offered hotel accommodation farther away from the airport, you may receive a taxi voucher to cover reasonable transportation costs. The voucher can be claimed in the online tool to which you received a link in an SMS or email from Finnair.
Here’s how you can use the voucher:
- Order a taxi to your destination, pay for it and ask for a receipt.
- Go to the online tool for flight disruption arrangements (you received a link to it via SMS and/or email).
- Open the Taxi voucher section in the online tool.
- Follow the instructions and scan the receipt.
- Enter your bank account details and confirm them.
- The money will be transferred to you within a week.
Please note that the taxi voucher has a fixed value and may not cover the full cost of the ride.