How do I book a hotel if my flight has been disrupted?

You can book a hotel via an online tool to which you will receive a link via an SMS from FINNAIRCARE and/or an email from noreply@customercare.finnair.com. If you don’t receive the message, please contact either our ground crew at the airport or our customer service.

After opening the online tool, select Hotel voucher to browse the hotel options (in some cases, there may be only one option). Select your preferred hotel. After booking the hotel, you can go there directly.

If you wish to book a hotel together with another passenger who is not on the same flight booking (has a different booking reference), please combine your bookings before selecting a hotel. Read more about combining bookings.

Please note that you cannot change your hotel selection after confirming it. You can cancel the hotel booking but this will also cancel the hotel voucher, which means that you won’t be able to book another hotel in the online tool. If you cancel the hotel booking but still want to book a hotel room, please contact either our ground crew at the airport or our customer service.